How businesses can use cloud telephony to fight covid-19 impact
Oct 16, 2020 blog 0 Comments
Coronavirus outbreak is on an exponential rise all the over the world and poses a devastating impact on people’s life, business, mental health, and the economy of the country, but there’s a silver lining, that is the cloud communication sector may benefit many businesses as most of the workforce is force to remains indoors and work remotely. Many cities, states and even some countries have gone into the lock down. Cloud telephony can aids their businesses to combat covid-19 impact and stay afloat during lock down.
Let us now look into how cloud telephony can aid and promote different sector in this time of crisis. How it can help humanity to outlive this pandemic outbreak. Coming to the healthcare sector, it is now more than ever, everyone around the world needs their healthcare sector to function at their best. Offer great services in order to combat covid-19 impact and suppress this outbreak.
Both healthcare facilities and government agencies can employee toll free number helpline and miss call service. That allows patients or personals from any location to contact these facilities. To get inquiry or inform about their condition to the authority in order to save their life as well as other lives. Both these services will help people, healthcare units and government agency working to curb this pandemic to save lives. Analyze their condition, situation and take proper measures for the betterment of the people. Also for the emotional Support, counseling helpline can be setup to support the mental health of people.
Now during the lockdown condition, many daily wage workers and needy people are a risk of survival with no money and food in their hand. In order to help those in need different NGO are working towards this but the main problem they face is to get to know who are these needy people. In order to solve this problem these NGO and also government agencies can employee toll free number. As cloud telephony allows business to integrate toll free number with different mobile numbers and cloud telephony features, transfering of calls between different personal based on the location of the call is possible. As it reduces burden on NGO and volunteers who are available in vicinity can provide the services.
Customer service is the most crucial part of many businesses. Most businesses are working remotely or working at home. Cloud telephony can play a major part in setting up call center service in the cloud. Employees can access these services just mare necessity such as computer or laptop, mobile phone and a stable internet connection. All cloud telephony features works as usual such as call recording, call analytics, IVR, Call log reports, integration with CRM, auto attendant, call transfer, Reports & Analytics, Click to Call, etc… will ease executives to carry out both inbound and outbound services.
With nationwide lockdown and no restaurants functioning during the pandemic situation. It has put a lot of burden on food and grocery delivery services. These companies are flooded with large number of inquiry calls. Cloud telephony offers a single dashboard platform to handle large number of calls wherein recording of all calls is possible. So that businesses don’t miss any details and if issue persists then calls can be directly raised as a ticket. These tickets can be assigned executives as per requirement and taken care off.
Cloud telephony can aid any number of businesses that has a sales, marketing, or support department or gets large call traffic. Cloud telephony benefits these businesses by enabling remote access to uninterrupted communication with both businesses and user.
MCUBE is one such cloud telephony platform that provides communication services hosted on the cloud. It offers user-friendly and intuitive platform that is simple to understand. It provides excellent support to users, and has implemented state of the art security to protect sensitive organizational data.
COVID-19 has impacted tons of businesses. We can expect it to have a deep economic impact on various industrial domains. Social distancing is the best move to tackle this pandemic responsibly. Working from home is best possible measure right now to keep the business up and running. Empower your organization with cloud telephony and deliver best possible results in the crises situation.