Auto Call Dialer Articles

Customer generation and retention are two focal points for a balanced and emergent business work model. Customer service platforms such as contact and call centres contribute immensely towards retaining and boosting customer interest in the company’s services and...

While we can confidently say that the bridge between a flourishing company and its customer base is healthy communication, the tools facilitating this communication are equally crucial to the cause. Companies run simultaneous campaigns for various processes such as...

Time efficiency is a necessity for a well-functioned call centre in any business. There is a constant need to reduce the average handling time of calls by each agent so that the overall efficiency of the call centre can be managed. Businesses focus on calling...

The author, Shep Hyken, has said, "Don't focus on the sale; focus on the person." For building a successful business, it is imperative to focus on the customer service provided. When discussing modern-day customer service, the implication mostly goes to having a call...