Enterprises flourish owing to the several campaigns, processes and tools that enable contact centres to engage the customers and enhance the customer experience by streamlining the workflow and achieving competitive targets. One of the most important factors in contact centre management is outbound calling which is frequently used for cold calling, lead generation, fostering inbound leads, surveys, following up on prospects and much more. While your outbound call centre is responsible for multiple approaches to boost revenue and customer engagement, mundane & monotonous manual dialling dissipates most of the agent time and other unproductive tasks such as facing busy tones, answering machines and finding out DND-activated calls yield the rest of the industrious timing of the agent. The best possible answer for your contact centre is an effective autodialer for maximum productivity and talk time per hour.
What is an Autodialer Software?
An autodialer software is an automated calling software that enables customization of communication to customers by automatically dialling the telephone numbers, delivering crucial information through personalised automated messages, weeding out the unanswered, unreachable, restricted numbers along with numbers activated with answering machines or voicemail and connecting an agent to a customer once the call has been answered. An autodialer removes repetitive and error-prone tasks by eliminating manual functionality and human intervention, facilitating increased agent efficiency and maximised focus on customer satisfaction.
Why do Businesses Need Autodialers?
Every business needs a call centre solution for optimised communication between the customers and the company. An autodialer system is one of the integral tools of this contact centre solution in a business that leverages efficient automated dialling functionality to improve employee productivity. Here are a few of the other benefits of autodialer software which make autodialer an obligatory requirement of any outbound call centre.
1. Real-Time Call Recording & Monitoring :–
The autodialer software comes with an interactive and real-time dashboard that can provide perspicacity into the agent productivity, the call centre operations and overall contact centre activities. The calls initiated by the autodialer connect the customers to live agents and record the calls for further analysis. The real-time dashboards and report management help monitor the contact centre improvements, downtimes, constraints and applicable resolutions. This process allows the upper management to distinguish real-time problems, make valuable decisions, improve agent performance, and increase quality assurance of the calls.
2. Diminished Agent Idle Time :–
A functional contact centre considers any time that is wasted on unwanted activities hindering the call connection to a desired customer or prospect as idle time. Idle time includes agents dialling manually, waiting for a call to get connected to a customer, going through lists of numbers, call drop, call getting connected to the answering machine, calls being forwarded to voicemail and busy tones. An autodialer software comprehends and singularizes these elements and works towards minimising idle time through intelligent call routing of only answered calls to the agents.
3. Increase in Functioning Proficiencies :–
The elimination of call limitations such as call drop, excessive wait time & misdialling, along with the increase in more connected calls, concludes in enhanced functioning proficiencies and advanced agent productivity. The basic functionality of the autodialer demonstrates smart call connectivity by detecting busy signals, rejecting DND-activated numbers, and sensing non-serviceable numbers and voicemails.
4. Enhanced Lead Generation & Conversion :–
The firm hold of information provides the power of knowledgeable decision-making and personalised communication with the customer to the agent. Installation of an autodialer ensures a quick overview of customer details to the agent before the call is connected. This helps the agent to curve a simple customer query or issue resolution call into a sales conversation improving the chances of lead generation and converting a lead into a customer.
5. Controlling Several Campaigns at Once :–
The multi-purpose autodialer offers businesses to run several campaigns at a single point in time, promoting marketing strategies, managing contact lists and integrating with CRM systems. Numerous reports can be generated based on real-time data, along with monitoring various marking campaigns simultaneously.