The current pandemic crisis worldwide has created a “new normal” in our lives, where our streets are deserted, factories & shops are closed, businesses are managing their employees remotely, the working environment changed rapidly and much more. Now that we have forcibly adapted to this lifestyle and work-related changes, know that these changes are temporary. Still, it is undeniable that many of these changes will stay in the future as many organizations have taken quick decisions to overcome their challenges in providing critical support to employees, customers, and communities. They have even tried innovative ways and reinvented procedures to deliver uninterrupted customer support.
Customer experience plays an essential role in the progress of any business. The Cloud Telephony Services can play a vital role in ensuring business continuity as companies have shifted to working from home. As communication is a fundamental pillar of many organizations, be it within the employees, offering customer service, support service, or inbound & outbound calls, all these activities are forced and carried out from home or remote locations due to pandemic situations. The problem arises when there is a need for a telephone system that can offer all the necessary communication requirements as of the office premise.
In the past, businesses rely upon physical and on-site equipment (such as PBX cabinets) for phone systems and applications to carry out all the necessary communication processes. But as now the pandemic situation doesn’t allow us access to the office, the need for a communication system that can offer remote access is critical now more than ever.
This is where cloud telephony comes into the picture, it offers a hosted telephony server on the cloud, enabling a centralized point of communication with mere access to the internet and a digital device to access. All business calls can be controlled and managed from remote locations/platforms. You can even set up a virtual cloud call centre at your home.
Let us look into the benefits of moving your business call to the cloud. On-demand availability
You can use the cloud application anywhere and anytime you like. You can access the application with a broad network, meaning you can access it via multiple devices like your mobile phone, tablet and laptop.
Ability to scale rapidly
As businesses expand, so should their phone system. You need not worry about the extra hardware or equipment requirements with the cloud-based platform. The cloud platform is easy and quick to organize. All you need is to shift some handsets or cables without any additional burden on your business IT department
Offer high flexibility
Whether your business is developing or downsizing, a cloud service offers all the flexibility your business needs. Be it providing access at an offsite, branch, or flexible working times. Cloud telephony gives businesses the capability to accommodate business needs today and tomorrow.
The accurate business data finds its storage and backup on the cloud. There is no business data loss due to natural calamities as cloud data is safe and secure at multiple locations.
Cloud platform offers you greater security, as data storage takes place on the cloud. You can access the cloud platform from any device, no matter what happens to your machine. It offers the feasibility of remotely wiping data from laptops to avoid getting into the wrong hands.
The cloud platform cuts out the high cost of infrastructure and hardware. Cloud platform offers an easy pay-as-you-go model, and a subscription-based model reduces the cost burden. Also, there is no maintenance cost involved as the service provider takes care of it.
Cloud telephony solutions offer almost unlimited storage; therefore, all of your business call data from the start of your company is safe and secure in the cloud. You can access data at any time and location per your needs.
Finally, It’s Time to Adapt, and It’s no longer a matter of when. To stay ahead in the present crisis and be prepared for the future, it’s very much necessary to employ an innovative platform for the growth and progress of the business. You’ll likely still have questions — and maybe even some concerns. We’re here to help you with the smooth, easy, and personalized migration of your business call to the cloud.