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Client : RMV Hospital

RMV Hospital is located in Bangalore city with multiple branches; it is a premier multi-specialty hospital.

Challenges in RMV Hospital

We provide a hosted phone system which allows the hospital to have its own corporate-class phone system
This phone system is installed without any hassle that occurs in buying and maintaining their own phone switch.
Our call management system allows them to track and follow up with patient calls.

Solution Implemented

The hospital was unable to keep track of the ambulance after dispatching
The front desk was unable to provide information to the caller about the ambulance’s location.
Lack of system with the front desk to call the ambulance for providing customer information about its location.
The hospital's phone line was always busy in putting on hold for providing the customer's enquiry of knowing about the location of the ambulance.

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