Cloud Predictive Dialer Articles

Time efficiency is a necessity for a well-functioned call centre in any business. There is a constant need to reduce the average handling time of calls by each agent so that the overall efficiency of the call centre can be managed. Businesses focus on calling...

It is rightly said that costs are like fingernails; you must cut them constantly to run a smooth business. Building a global business empire is every entrepreneur’s dream but executing that dream into reality is much more challenging. The challenge piles on as soon as...

While considering customer satisfaction for your product/service, it becomes essential to consider the importance of a call centre. Companies sustain and owe their businesses to the customers, and it becomes crucial to keep them convinced and pleased that they are...