Cloud Telephony Services in India to Propel Your Business Communication
Cloud telephony is a type of unified communication as a service (UCaaS) which allows organizations to operate their business communications through the Internet with the help of a third-party host. This technology facilitates various communication channels including calls, chat and email. Cloud communication is replacing traditional phone systems worldwide.
As a unified channel bringing various communication tools, cloud telephony India is rapidly taking over the business communication systems and helping them improve sales productivity, automate outreach, and scale customer conversations efficiently.
Why Choose Cloud Telephony Solutions in
India
Scalability for startups to enterprises
Cloud communication offers scalable solutions for businesses of all sizes to assist them in managing customer interactions. Cost-effective cloud telephony solutions India, make it accessible for small-scale companies to large enterprises. The ease of adding new users and features, and high flexibility in handling different call volumes, make it ideal for all businesses.
Simplified operations with a hardware-free system
The cloud telephony solutions eliminate the operational challenges with an easy deployment without any hardware setup. An easily deployable software like MCUBE eliminates a physical PBX system and reduces the dependency on IT support teams or technicians. Cloud telephony providers in India helps your business in India to rapidly increase your uptime and reduce operational costs.
Suitable for your remote and distributed workforce
With accessibility from any device and central monitoring software, cloud communications assures your business continuity regardless of time and location. Cloud telephony services are highly beneficial for remote, work-from-home or hybrid setups and help you unify the operations even when you have a distributed workforce.
Real-time analytics and dashboard
With a trusted cloud telephony service in India, businesses can get a comprehensive view of their cloud communications and associated reports with a real-time analytics dashboard. Presenting an overview of the call insights, volumes, and agent performance helps you improve customer experience and ROI with data-backed decisions.
Complete Call Center Solutions for Indian Businesses
Virtual call center with IVR, call routing & call recording:
The hosted call center solutions eliminate the physical space requirements and make it easier to deploy the services. Cloud call center features like IVR and call recording play a critical role in managing high call volumes and maintaining service standards in India’s diverse and rapidly growing business landscape.
Auto dialers & missed call solutions
For call center solutions in India, boosting the outbound campaigns with auto dialer software will help increase agent talk time and reduce idle hours. Implementation of missed call service in a cloud call center allows customers to trigger a specific action, such as interest in your product and service, just by giving a missed call to a dedicated number.
Integration with CRM
Seamlessly connecting with your business CRM, a hosted call center solution provides you with complete caller history and customer data, improving the personalization. Moreover, this integration helps businesses with call centers to manage their customer interaction efficiently.
Features of Our Cloud Telephony Services
Smart IVR and Call Routing
Our cloud contact center features an intelligent IVR that greets and guides callers through a structured menu. Combined with dynamic call routing, it ensures customers are always routed to the most appropriate agent or department. This automation improves efficiency and reduces wait times, which is key for businesses managing high volumes on a cloud call center platform.
Click-to-Call
The cloud contact center system includes click-to-call functionality to let agents initiate calls directly from CRM tools or web dashboards. This speeds up outreach efforts, reduces dialling errors, and increases productivity. It is useful for sales and support teams aiming to deliver faster responses through the cloud call center interface.
Multi-level Call Queues
With our cloud call center, businesses can set up multi-level call queues to organize incoming calls based on priority, time, or department. This allows businesses to manage peak-hour traffic without missing customer interactions. Instant status updates and wait-time announcements also improve the caller experience and reduce the abandonment rate.
Number Masking
Protect customer and agent privacy using number masking, a built-in feature of our cloud call center platform. Both parties communicate seamlessly without revealing personal numbers, ideal for industries like logistics, healthcare, or e-commerce. It ensures compliance with data privacy norms while keeping communication smooth and trackable.
Call Tracking and Feedback Collection
Gain actionable insights through built-in call tracking and feedback collection tools in our cloud contact center solution. Monitor agent performance, analyze call outcomes, and collect real-time customer feedback to improve quality. These insights help companies make data-driven decisions and deliver better service through their cloud call center operations.
Multi-language Support
Serve a linguistically diverse customer base with multi-language support in your cloud call center setup. Our platform enables IVR and agent communication in multiple Indian languages, making interactions more accessible and relatable. This feature is a must-have for businesses expanding regionally through a cloud contact center model.
Cloud Telephony Services for Every Industry in India
Cloud telephony in India are industry-agnostic and have the potential to help businesses across diverse industries. As a reliable cloud telephony service providers in India, MCUBE helps diverse industries manage their customer interaction in the best way possible.
Here are some of the industries we serve:
Real-Estate
Healthcare
Education
Travel & Hospitality
Banking & Finance
BFSI
Hosted Call Center Solution v/s Traditional Phone Systems
| Feature | Hosted Call Center Solutions | Traditional On-Premise Systems |
|---|---|---|
| Setup & Infrastructure | Cloud-based; no physical hardware required | Requires servers, hardware, and on-site installation |
| Cost | Subscription-based; lower upfront investment | High initial capital expense + ongoing maintenance |
| Flexibility | Easily scalable and remote-ready | Limited to office-based setups; scaling is hardware-bound |
| Maintenance | Vendor-managed updates and support | In-house IT needed for upgrades and troubleshooting |
| Features | Advanced tools like IVR, call routing, analyticst | Basic call handling; limited smart features |
Best Cloud Telephony Service with Local Expertise
High uptime guarantee: MCUBE offers the best cloud telephony service in India with 99.9% uptime. Our enterprise-grade solutions help your business communication stay alive even during traffic spikes.
Dedicated customer success team: Our customer success team helps you from onboarding to optimization, providing your business with personalized service. Headquartered in Bangalore, we offer the best cloud telephony solution in Bangalore and throughout India.
All India Service availability: MCUBE’s operations span across India, with a central hub in Bangalore. With local expertise, we provide localised support, ensuring your business receives the best cloud telephony service.
Why We’re a Top Cloud Telephony Provider in India
MCUBE is recognized as one of the leading cloud telephony companies in India, dedicated to providing exceptional service to our clients. Working with the most advanced technology and operating from a Tier 3 data centre, MCUBE offers 24/7 service, strong security measures and dedicated customer support. Our competitive pricing strategy is curated to deliver remarkable value, ensuring an optimal experience for our customers. We take pride in our outstanding performance and are eager to expand our presence among the premier cloud telephony service providers in India, committed to meeting the needs of our clients with dedication and enthusiasm.
Our Client Success Stories
So far, it’s a great association with MCUBE. There has been great post-sales support from the MCUBE team, they have been always there when BBD required any kind of support. MCUBE has been prompt in terms of addressing concerns, and always takes extra efforts to meet our ever changing requirements which makes MCUBE different from any other competitors in the segment. We are planning massive growth with MCUBE, which will increase the usage 3x to 4x from the current stage.”
“MCUBE has performed a critical role in organising our communication journey, beginning from cloud telephony integrations to a wide range of connectivity solutions. MCUBE quickly addressed our pain points and implemented solutions that significantly improved the entire communication process. Their efforts have been so impressive that we started receiving fantastic remarks and suggestions from other internal stakeholders. MCUBE has completely streamlined our internal communications.”
MCUBE boosted our trust and confidence in their services and solutions, and then MCUBE was able to resolve all the issues and concerns that the end users had earlier. Then finally, MCUBE helped us improve our call management system. Many of the calls that we were missing out on, and we were not able to respond to earlier we were able to track and respond to them which enabled us to create a better customer experience for our patients.
MCUBE’s telephony services stand out in the tech industry. Their solutions are ahead of the league so agents will concentrate on their present customers, guaranteeing high customer engagement through support, and purpose-driven offering solutions. After-sales services are excellent MCUBE enhances customer satisfaction and stays ahead in the industry.
“Our overall experience is great. MCUBE has calibrated our call monitoring and tracking through their call center facilities and we are very happy about it. It’s very rare that we face any difficulty, but even if we do, MCUBE makes sure to resolve it immediately.”
“MCUBE has helped us in tracking & monitoring the calls by which our admission percentage has increased along with the efficiency of the workforce. The best part is the call recording that assists us in understanding the concerns of the students. We do not miss or skip any of the calls from students or parents improving our potential lead rate.”
Frequently Asked Questions
What is cloud telephony?
Cloud telephony is a communication tool which facilitates different forms of communication channels such as calls, chats, emails, etc. It is working without any on-premise hardware and helps you unify all of your business-customer interactions.
How does cloud telephony benefit call centers?
Cloud telephony streamlines operations with features like IVR, call routing, and analytics, helping agents handle more calls efficiently while reducing infrastructure costs.
Is cloud telephony secure?
Yes, leading cloud telephony companies in India like MCUBE host services on secure, Tier-certified data centers with encryption, access control, and regular monitoring to protect data and ensure privacy.
Can I integrate it with my CRM?
Certainly, MCUBE provides seamless integration with widely used CRM tools, enabling efficient data synchronization without the need to navigate between multiple platforms.
Does MCUBE offer service and support in Bangalore and other cities?
Yes, cloud telephony companies in India like MCUBE offer all the solutions across India with 24/7 support. Headquartered in Bangalore, we extend our solutions to all parts of India, like Delhi, Mumbai, Chennai, etc. Our local expertise and high possibility of customization help you deliver the best communication tools irrespective of the location.
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