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MCUBE Track allows you to distribute and transfer all inbound calls to the concerned executive on both mobile and landline numbers. It make sure that the right person is attending every lead. Also allows you to recording all the inbound calls for further analysis and conversion of leads in to customers in the best possible manner.

Get Mobility

Our auto-attendant politely greets the customers and offers them adequate solutions for their basic queries such as getting bills information, etc. Therefore, the customer doesn’t have to connect with the executives every time for getting the basic inquires or giving feedback of the company.

Systematic call routing

MCUBE Track call routing features enables you to use four different routing rules namely sequential, weighted, priority and parallel. Sequential routing allows even distribution of incoming calls among executives. Weighted routing allows you direct some percentage of the total incoming to a particular
executive. Priority based routing enable you to route all call to skilled executive first and then to other executive. Parallel routing technique directs incoming call to 3 random executive at once, which ever available executive can take the call.

Have an intelligent Auto-attendant.

Our auto-attendant politely greets the customers and offers them adequate solutions for their basic queries such as getting bills information, etc. Therefore, the customer doesn’t have to connect with the executives every time for getting the basic inquires or giving feedback of the company.

Reduce risks of missing calls

MCUBE track provide solutions miss call alert solution so that you never miss a business call. With MCUBE track you get details of incoming, and missed calls on the dashboard which makes it easier to make follow-up on your missed business calls.

Convert Your Leads Into Customers Now!