Support Management system provides a solution for the customer’s queries and keep track of these solutions. It also keeps track of the customer queries.
Keep Track of customer queries
You can keep track of every customer query which can be utilized for future reference and solving the customer queries in the best possible manner. It helps in building long-lasting relationships with the customers.
Keep Track of solutions provided
You can keeps track of solutions offered to the client so that it can also be used in the future in case the same problem occurs. It aids in making the company’s goodwill by providing the best solutions to the customers within a short span of time.
Track all support activity
With MCUBE’s support management you can view and manage all communication made on the ticket. Tickets can be linked with customer records so that all the customer details and previous conversation can all be view in order to provide better customer service.
Optimize your workflow
MCUBE support management streamlines all the queries in one place, so your executive needs not juggle various tools to deliver great support experiences. It helps to control all of your support workloads by organizing, tracking priority support quires, and the status of quires.
Ticket assignment
MCUBE support management lets you directly convert your inbound call to a ticket. Here it allows you to assign tickets to different departments and executives. As you assign a support quire to a department or executive an automated email or SMS is generated about the same for both department and executive.
