Benchmark Setter in Cloud Telephony MCUBE Ensures Zero Leads Lost in Real Estate Sector with ABA Corp
With the vision of redefining the ‘smart city’ concept 3 decades ago, ABA Corp was incorporated in 1988 and has always delivered their clients with aesthetic and quality constructions that are sustainable & include ecofriendly regime. ABA Corp proudly presents more than 5000 happy customers & over 10 million sq. ft. area of developed & under construction projects.
Being a corporation inclined towards technological advances and integrating futuristic construction & design concepts in each of their projects, ABA group turned to MCUBE to help them call recording & tracking inbound calls. In collaboration with ABA Corp. media planning & marketing manager, Manu Kakkar, here’s how MCUBE helped them achieve their goal.
The Initial Requirements & Challenges Faced by ABA Corp
- Difficulty in recording for inbound and outbound calls.
- Difficulty in tracking of the inbound and outbound calls.
- Assistance with quality control of inbound and outbound calls.
- Needed help with higher sales conversions for inbound calls.
- Needed help with highly scalable platform for data analysis.
Product Used by ABA Corp
– MCUBE IVRS
– MCUBE Track
– Outbound Call Solutions
The Solution Offered By MCUBE
- Assisting in tracking and automation of IVR to prevent losing leads.
- Enabling dual channel recording and improved monitoring of calls.
- Facilitating customised IVR and continuous availability.
- Expediting comfortable CRM integration with existing software.
- Helping in dropping the missing inbound calls percentage.
- Improving the sales conversion rate in the calls.
- Tailored customer experience by routing calls by multi-level IVRs.
- Embedding inbound and outbound call management systems.
- Arrangement of click to call services for outbound calls.
- Keeping track of call logs for inbound and outbound calls.
Other MCUBE Products Obliging Real Estate Sector Needs
- Tollfree Number
- MCUBE X
- MCUBE Autodialer
- Lead Management
- MCUBE Reports
Benefits of using Cloud Telephony in Real Estate Industry
- Features like IVRs, Toll Free Numbers, Autodialers, Lead Management, Support Management, etc. very helpful in providing broader exposure in market.
- Constant availability for callers through multi-level IVRs leading to zero lead loss.
- CRM integration helps agents in keeping track of customers helping in customer satisfaction level.
- Centralized virtual number supports coverage of huge geographical area boosting reach which is vital in real estate.
- Quality assurance of inbound and outbound calls through call recording and monitoring which helps in accumulating more pleased & aided customers.
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