MCUBE IVRS
Empower your business with automated customer service, improved efficiency & streamlined customer interactions
Get the most out of your customer interactions & provide a seamless and personalized customer experience with our powerful IVRS solution
Our advanced IVR software elevates customer experience & call handling efficiently
MCUBE IVRS is an automated interactive communication system that integrates seamlessly with any extension, CRM platform or contact center solution suite to connect with customers through a series of pre-programmed interactions.
It is a powerful and feature-rich interactive voice response (IVR) system that allows businesses to automate and manage their incoming phone calls. With MCUBE IVR, you can route calls to the appropriate department or individual, provide information to callers through pre-recorded messages, and even collect input from callers using touch-tone keypad inputs. IVR systems are often used in contact centers and businesses to improve customer service by providing automated phone menus and routing calls to the appropriate department or agent.
IVR solutions can also be used for tasks such as taking payments, providing account information, and gathering information from customers. With IVR, businesses can improve their efficiency, reduce wait times for customers, and provide a better overall experience.MCUBE’s IVR is suitable for both new as well as established businesses. MCUBE IVR enables the use of pre-recorded greetings or menu options as well.
Key Features We Offer
Some key features of MCUBE IVR Solution include:
Multi-Level IVRS
MCUBE’s Multilevel Interactive Voice Response addresses the specific requirements and needs of the caller. It allows numerous stages of input prompts for the caller so that the call is re-routed accurately. MCUBE’s multi level IVR records greetings and provides information about current promotions and upcoming events by creating a positive impression. A multilevel IVR system helps to eliminate the time of call waiting and call hang-ups of customers.
Customizable Call Routing
With MCUBE IVRS, you can create custom call routing rules to ensure that calls are always routed to the right person or department. You can also set up after-hours routing and holiday routing, so your customers can always reach someone when they need to.
Pre-Recorded Messages
MCUBE IVRS allows you to record and playback pre-recorded messages to provide information to callers. This can be useful for providing information about your business hours, services, or products, or for giving directions to your location.
Virtual receptionist
This automated service can answer calls and provide pre-recorded information or transfer calls to the appropriate person or department.
Benefits You Enjoy
The benefits of using MCUBE IVR Solution are numerous, including:
Scalability
MCUBE’s IVRS is designed to be scalable, so it can grow with your business. Whether you have a small business with just a few employees, or a large enterprise with hundreds of employees, MCUBE IVR can handle your call volume and provide the features you need.
Cost Savings
MCUBE’s IVR systems can handle a high volume of calls simultaneously, reducing the need for a large number of operators. This can lead to significant cost savings for businesses.
Improved Efficiency
Our IVRS solution can handle calls quickly and efficiently, allowing customers to access the information or services they need without the need to wait on hold.
Increased Customer Satisfaction
With MCUBE’S IVRS can provide personalized and accurate information, which can improve the overall customer experience.
Increased Convenience
With our IVR solution, customers can access information or services at any time, without the need to wait for business hours.
Improved Data Collection
MCUBE IVRS can collect valuable data on customer interactions, which can be used to improve business operations and decision making.