MCUBE autodialer effortlessly reaches more customers & maximises agent productivity
MCUBE Autodialer allows you to dial multiple numbers from the list automatically accepting a list of phone numbers, either by manual entry or through a spreadsheet or an integration with a database. After the customers’ list is entered it connects the call to the executive. After the executive picks up the call, the Autodialer connects the call with the customer. This process repeats itself till the customer- list gets completed.
Our autodialers can be programmed to dial numbers sequentially or randomly, and can also be set up to automatically leave a pre-recorded message for the recipient if no one answers the call. We can also customize them to automatically switch to a live operator if the recipient presses a certain button on their phone.
Benefits You Enjoy
Our autodialer is an effective tool used in telemarketing and customer service to automatically dial phone numbers and play recorded messages or connect the call to a live agent. Autodialers can significantly improve the efficiency of outbound calling campaigns by allowing businesses to contact a large number of individuals in a short amount of time.
Some benefits of using an autodialer include:
With an autodialer, agents can spend more time speaking with customers and less time manually dialing numbers. This can lead to a higher number of completed calls and improved efficiency.
Improved Call Quality
Autodialers can automatically screen calls and route them to the appropriate agent based on their skills and availability. This can lead to better customer experiences and more effective calls.
Enhanced Data Collection and Analysis
Autodialers can collect data on calls, such as the duration of each call and the outcome of the call. This data can be used to improve future calling campaigns and to identify areas for improvement.
Reduced Call Abandonment
Autodialers can automatically leave pre-recorded messages or connect callers to the next available agent, reducing the number of abandoned calls. This can improve the overall customer experience and increase the likelihood of making a sale or gaining a new customer.