Privacy Policy

This Privacy Policy explains how VMC Technologies Private Limited (“VMC”, “we”, “us”) collects, uses, stores, shares, and secures the personal information (“Personal Information”) of our customers, vendors, employees, contractual third parties, and users (“you”, “your”) when you access or interact with our online platform www.mcube.com

It outlines:

How we handle your Personal Information
Your rights regarding access, use, correction, and choices
How to contact us or supervisory authorities in case of concerns

By using our Website or services, you consent to the collection, storage, use, and transfer of your Personal Information as described in this Policy. If you do not agree, please refrain from accessing our Website.

We may update this Policy from time to time. While changes may be made without prior notice, registered users, customers, vendors, employees, or contractual third parties will be notified before any major updates take effect and given the opportunity to review them.

For this Policy, “Personal Information” refers to data that directly identifies you or can be linked to your identity, including sensitive personal data as defined under applicable laws.

A. Collection of Information

1. You may browse our Website without providing Personal Information. However, we may collect and store details such as email, name, phone number, and location to improve security, analyze trends, and enhance user experience.

2. We collect Personal Information when you register, request product/service information, participate in Website activities, or contact us.

3. For contractual relationships, we collect information as required to fulfill obligations.

4. We collect Personal Information only when necessary—for legal or regulatory compliance, to perform contracts, to meet legitimate interests, or with your consent.

5. In some cases, we may be legally obligated to collect information (e.g., fraud prevention, identity verification).

6. Our primary purpose is to provide a safe, efficient, and personalized experience. We use your information to improve services and Website functionality, and do not share it with third parties except as stated in this Policy.

7. All collection, storage, use, and transfer of Personal Information are done in compliance with applicable laws.

8. Depending on your engagement, we may collect information such as:

Contact details: name, email, display picture, address, phone number, IP address, location.
Identity details: date of birth, Passport/Aadhar/Voter ID.
Billing details: debit/credit card numbers, billing/delivery address.
Login details: username or password.
User inputs: reviews, ratings, survey responses, customer service interactions.

9. For employees, we may additionally collect: name, address, email, contact number, date of birth, gender, PAN, Aadhar, Passport, marital status, nationality, family/dependant details, bank account details, education, and blood group.

10. We also collect information about your Website usage, including: search queries, customer service interactions (date, time, call recordings, chat transcripts), device details, page views, referral sources, IP address, browser type, and data collected via cookies, web beacons, or similar technologies.

11. Backend applications may be used to enhance services based on user interests.

12. For payments, you may use NEFT, debit/credit cards, or other registered gateways. Payment details are processed securely by payment gateways; we do not store sensitive card details (only the last 4 digits for reference).

13. We may use cookies, clear gifs, log files, and flash cookies to improve service quality and user experience.

B. Data Retention

We retain user data only as long as necessary to deliver requested services and for a reasonable period thereafter to meet support or legal compliance requirements under applicable laws.

C. Data Deletion

Users may request deletion or modification of their data by contacting us at [email protected] . Such requests will be processed, and the user’s Google data will be deleted or modified within seven (7) business days.

D. User Revocation

If a user revokes our access to their data, we will cease access immediately and delete any previously stored data within 30 days, unless retention is legally required.

E. Usage and Retention of Information

We use Personal Information to deliver requested services, comply with legal obligations, and for normal business purposes as set out in this Policy.
Your information is used to provide, analyze, administer, and improve our services; personalize your Website experience; manage your account; deliver customer service; provide personalized marketing; and detect, prevent, and investigate fraud or illegal activities.
We may use your general geographic location to respond efficiently to inquiries, enforce terms (e.g., free trial eligibility), and communicate via email, push notifications, text, or online channels about new features, offers, surveys, and operational updates.
For employees, information may also be used for payroll, attendance, tax deductions, remuneration, and benefits (e.g., provident fund contributions, medical insurance).
For vendors/suppliers, information may be used for payments, tax deductions, and related obligations.

F. Sharing and Disclosing Personal Information

We may share Personal Information with trusted Service Providers who support us in areas such as marketing, communications, IT, infrastructure, payment processing, customer service, debt collection, and data analysis. These providers may access your data only to perform their services and are not authorized to use it for any other purpose.
For employees, vendors, and suppliers, Personal Information may also be shared internally with relevant departments on a need-to-know basis.

G. Security

We take all reasonable precautions to protect Personal Information collected online and offline through technical and administrative safeguards such as firewalls, encryption, SSL certification, physical access controls, and authorization protocols. If you believe your data has been misused or compromised, please contact us at [email protected] . We will acknowledge such reports within 48 hours and provide a resolution or update within 5–7 business days.
We do not sell, transfer, disclose, or rent Personal Information to third parties for marketing without your explicit consent.
Personal Information is stored and processed on secure servers in India, protected by physical and technological safeguards. We may use third parties to verify and certify privacy practices. If you object to such use or transfer, please do not accept this Privacy Policy or use our services.
We do not rent, trade, transfer, or share Personal Information except as stated in this Policy or when disclosure is legally required. Any legally compliant disclosure will be promptly notified to you.

H. Keeping Your Personal Information Secure

We implement security measures to prevent unlawful access or use of Personal Information. Data is processed only in authorized ways and under confidentiality obligations. We also have procedures to address suspected breaches and will notify you and regulators where legally required.
While we take strong precautions, absolute security cannot be guaranteed. By using our Website, you agree not to hold us liable for any data breach.

We use cookies, which are small files stored in your browser, to identify your session, track preferences, speed up logins, and analyze user trends. Data from cookies helps us enhance content and services.
Cookies also allow us to recognize the areas of our Website you visit and personalize the content displayed. You may disable cookies in your browser settings, but some features may not function properly. We never store Personal Information in cookies.

J. Third Parties and Links

1. We may share your details with our affiliates, agents, and subcontractors who assist in delivering services, processing payments, analyzing data, or providing marketing and customer support. All such parties are bound by confidentiality obligations.

2. We may exchange information with third parties for fraud protection and credit risk reduction. In case of a merger, acquisition, asset sale, or restructuring, your Personal Information may be transferred, and the recipient will be required to follow equivalent privacy standards. If material changes occur, we will notify all registered users, employees, vendors, and service providers so they may choose whether to continue using our services. We do not sell or disclose your Personal Information to third parties without prior consent unless required by this Policy or by law. The Website may also contain third-party advertisements or links to external sites that are beyond our control.

3. We are not responsible for the privacy practices, content, or policies of linked websites or third parties. Accessing such sites is at your own risk and discretion. Users should review their privacy policies directly. This also applies to websites of our affiliates, which have their own privacy policies separate from this one.

K. Consulting

We engage third parties to support our services, including service fulfillment, payment processing, site activity monitoring, surveys, database management, email administration, content management, and providing aggregate performance insights for us and selected groups.

L. Choice

If you do not wish to receive marketing communications, you may unsubscribe using the link in our emails, update your communication preferences, or contact us via chat, WhatsApp, call, or email to block promotional messages.

M. Ownership of Rights

The Website contains copyrighted material, trademarks, and proprietary information including text, software, photos, videos, graphics, music, sound, and the full contents of VMC. All intellectual property rights are owned by or licensed to us. Use of this Website or its content for anything other than lawful personal, non-commercial purposes is prohibited without our permission.
You may not modify, copy, distribute, transmit, publish, sell, license, create derivative works, or commercially exploit any content. You may download, print, or save material only for lawful personal use. Redistribution or publication requires VMC’s express
permission, and no changes may be made to author attributions, trademark legends, or copyright notices.
Downloading material does not grant you ownership or licensing rights. All trademarks displayed on our Website or affiliated platforms are VMC’s property and protected by law. Marks used under license remain under our exclusive rights unless stated otherwise.
We are not responsible for marking or identifying copyrighted or trademarked content. You are solely liable for any infringement or misuse. By submitting material on the Website or under contract, you grant VMC a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, adapt, publish, translate, and distribute such material worldwide. Other end users may access and use submitted content for personal use. You also grant VMC the right to edit, copy, publish, and distribute any material made available by you. Reports of abuse or violations may be sent to [email protected] .

N. Your Rights in Relation to Personal Information

You may withdraw your consent at any time by emailing us, in accordance with this Privacy Policy. Withdrawal applies prospectively and not retrospectively.
You may also write to us to access, review, modify, or correct your Personal Information, or to withdraw consent. Such requests may be denied or limited where required by applicable law, law enforcement, or judicial proceedings.

O. Conditions of Use

We do not warrant that this Website, its servers, or emails sent by us are virus-free. We are not liable for any damages arising from the use of this Website, including direct, indirect, incidental, punitive, special, or consequential damages, or for loss of data, goodwill, business opportunities, income, profit, property, or third-party claims.

P. Data Protection Officer

Any discrepancies or grievances regarding the processing of Personal Information should be addressed to our designated Data Protection Officer:

Name: [Insert Name]
Designation: Data Protection Officer
Email: [Insert Email]

R. General

1. Modification

We may modify the Terms of Use of our Website at any time without prior notice. If you wish to terminate your account due to such modifications, you may email us. Continued use of the Website constitutes acceptance of the modified Terms.

2. Disclosure of Information

VMC may disclose or share your information in the following situations:

As required by law, such as to comply with subpoenas, directions, orders, or legal processes.
To enforce Terms of Use, including investigation of violations.
When disclosure is necessary in good faith to protect rights, safety, investigate fraud, address security or technical issues, or respond to government requests.
With trusted service providers who act on our behalf under confidentiality obligations.
To protect against imminent harm to rights, property, safety of the Website, users, or the public.
With third-party providers for personalization, analytics, or behavioral analysis, bound by confidentiality.
Internally, with relevant departments for salary payments, tax deductions, medical insurance, and related purposes.

3. Governing Law and Jurisdiction

This Policy is governed by Indian laws and subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India.