Introducing MCUBE AI Call Analysis
Find Your Customer Emotions & Accelerate Business Growth with MCUBE AI Insights
Post Call Analysis
Customer’s Sentimental Analysis
Audio Transcription
Overall Call Emotion
MCUBE: Empowering Businesses with Cloud Telephony Services
Introducing MCUBE’s revolutionary unified omnichannel solution for Cloud Telephony Services – the ultimate breakthrough in business communication. Say goodbye to communication hassles and embrace a seamless experience that allows you to focus on your customers. This cutting-edge technology empowers businesses to provide exceptional customer service, improve productivity, and unlock new opportunities for growth.
Our Services
MCUBE Contact Center Solution
Automate your call tracker for a uniform tracking and analysis of all your business calls.
MCUBE IVRS
Implement an effective IVR software that boosts revenue while simultaneously boosting customer experience.
MCUBE Extension/PBX
Strengthen your agent availability, inbound business call routing and offer instant response catering to the client’s concerns with our call forwarding solution.
MCUBE Autodialer
Improve the connect rate of agents with the autodialer services, along with adding more customer engagement.
Tollfree Number
MCUBE Softphone Solution
Incorporate your agents with our softphone service for work phones that function on any device from anywhere.
MCUBE Missed Call Service
Keep tabs on your customer engagements by using our missed call service as actionable triggers to gather data, collect feedback, and track campaigns.
MCUBE Voice Broadcast
Cut out the hassle of manual outbound voice blast with our automated voice broadcasting service & send out your messages to customers quickly.
MCUBE SMS Campaigns
Designed to meet your message-sending needs with unbeatable reliability, security & the immaculate ease of use that comes with our bulk SMS service & intuitive platform.
MCUBE WhatsApp Solution
Efficiently manage, streamline & automate your business communications with the WhatsApp business API service for improved customer engagement.
Solutions We Provide to Our Valued Customers
Call Recording Analytics
Record & analyze every call, easily identify best agents & get detailed reports on percentage of sales closed on every call with the call recording software.
Click To Call
An innovative marketing tool that automates the calling of customer’s number by just clicking on the number. Click to call eliminates the need for manual dialing.
CRM Integration
Streamline your customer relationship by managing your contacts, sales, & marketing all in one place.
Number Masking
Anonymizing participating numbers by connecting the call through a temporary proxy phone number toll-free number service to safeguard sensitive information.
Missed Call Service
Create the most convenient way to stay connected with business contacts & customers.
Virtual Receptionist
Route customer calls based on the key words heard by the caller, without human intervention offering a huge array of features in an IVR Call.
Hold On Music
Acquire high-quality recordings that get results. With our IVR service, instantly save money by adding professional background music & create great lasting impressions.
Call Flow Diagnostics
Assists in identifying & fixing issues with easy-to-use tools ensuring calls are reliable and precise with your phone system.
Introducing MCUBE’s Softphone Solution
Enable Connectivity with a User-Friendly Interface without the Hassle of a Dedicated Device.
INTEGRATE.
MANAGE.
GROW.
Smartly & Securely
Why MCUBE?
Scalable Solutions: MCUBE offers scalable cloud telephony services, catering to businesses of all sizes. Grow without the hassle of hardware upgrades and adapt to changing needs.
Advanced Features: Benefit from a rich suite of features including IVR, call routing, call recording, and analytics, enhancing customer service and operational efficiency.
Reliability and Security: MCUBE guarantees high uptime, data security, and comprehensive compliance features, all contributing to the reliability and adherence to telephony regulations.
Cost Efficiency: Enjoy cost savings with MCUBE’s cost-effective cloud telephony solutions, avoiding upfront hardware costs and reducing operational expenses.
SMART CALL MANAGEMENT SOLUTION WITH MCUBE’S CLOUD TELEPHONY SERVICES
Data Security
Consistency
Flexibility
Compliance
Exemplary Service Ability
Data Security
MCUBE strongly believes in prudence and privacy with data security being the paramount objective which boosts assurance, conviction & reliance from the customers.The MCUBE platform adapts rigorous stipulations for safeguarding financial information, customer privacy and networks connectivity.
Consistency
We strive to achieve consistency in terms of brand, services & management. Our top-tier, protected, distinct & dependable infrastructure delivers an astutely no single-point failure infrastructure ensuring a business communication model that is available all the time, anywhere.
Flexibility
Being the front runners in adapting to the ever-changing norms of business communication in the market amid a balanced hold over uninterrupted tractability, association suppleness, & direct comprehensibility of requirements makes us unwavering towards our services.
Compliance
Most cloud telephony solutions providers deliberate adherence as a prevalent & incessant process ensuring businesses are conventional. However, MCUBE stays a step ahead and guarantees that even our own associates & partners comply with the relevant dogmatic obligations.
Exemplary Service Ability
Our proficiency to consistently offer high-quality service to customers, clients or partners including potential to effectively resolve any issues that may arise allowing us to develop and demonstrate exemplary service ability. This commitment to excellence helps in building trust & loyalty among customers and clients ultimately leading to better business outcomes and a more positive overall experience for all parties involved.
Global Reachability
Achieving a global presence is what MCUBE aims for in the next few years, and we venture to accomplish our ambition promptly. Our initiative trails towards much better communication for our existing as well as potential partners & clientele. We aspire for our customers to be part of this journey.
Innovation
Turning ideas into reality is the driving force behind all progress which is the base of innovation & MCUBE’s incentive to create new technologies, services & products that allow businesses to function easily, turning the impossible into a possibility.
Customer Orientation
We hanker after a more customer-centric & assistance-oriented business model because we understand the prominence of well-planned & managed customer satisfaction levels which can easily influence new opportunities, innovative breakthroughs, sales, market shares & profitability.
Simplified Integration
Integrating our solutions into your existing CRM is both simple & effective, with easy trackability, no extra hardware installations & better lead management. CRM plug-ins & API integrations for comprehensive alerts, data management & quality-of-service reports can be ensured seamlessly.
Zero Capital Investment
We at MCUBE venture for utilizing resources that are already available enabling a receptive approach allowing businesses to pursue services without the burden of upfront costs. We carefully plan and strategize the crucial ability to adapt to changing circumstances.
Global Reachability
Innovation
Customer Orientation
Simplified Integration
Zero Capital Investment
Data Security
We strongly believe in prudence and privacy, with data security being the paramount objective that boosts assurance, conviction & reliance from the customers. The MCUBE platform adapts rigorous stipulations for safeguarding financial information, customer privacy, and network connectivity.
Consistency
We strive to achieve consistency in terms of brand, services & management. Our top-tier, protected, distinct & dependable infrastructure delivers an astutely no single-point failure infrastructure ensuring a business communication model that is available all the time, anywhere.
Flexibility
Being the front runners in adapting to the ever-changing norms of business communication in the market amid a balanced hold over uninterrupted tractability, association suppleness, & direct comprehensibility of requirements makes us unwavering towards our services.
Compliance
Most cloud telephony solutions providers deliberate adherence as a prevalent & incessant process ensuring businesses are conventional. However, MCUBE stays a step ahead and guarantees that even our own associates & partners comply with the relevant dogmatic obligations.
Global Reachability
Achieving a global presence is what MCUBE aims for in the next few years, and we venture to accomplish our ambition promptly. Our initiative trails towards much better communication for our existing as well as potential partners & clientele. We aspire for our customers to be part of this journey.
Innovation
Turning ideas into reality is the driving force behind all progress which is the base of innovation & MCUBE’s incentive to create new technologies, services & products that allow businesses to function easily, turning the impossible into a possibility.
Customer Orientation
We hanker after a more customer-centric & assistance-oriented business model because we understand the prominence of well-planned & managed customer satisfaction levels which can easily influence new opportunities, innovative breakthroughs, sales, market shares & profitability.
Simplified Integration
Integrating our solutions into your existing CRM is both simple & effective, with easy trackability, no extra hardware installations & better lead management. CRM plug-ins & API integrations for comprehensive alerts, data management & quality-of-service reports can be ensured seamlessly.
Exemplary Service Ability
Our proficiency to consistently offer high-quality service to customers, clients or partners including potential to effectively resolve any issues that may arise allowing us to develop and demonstrate exemplary service ability. This commitment to excellence helps in building trust & loyalty among customers and clients ultimately leading to better business outcomes and a more positive overall experience for all parties involved.
Zero Capital Investment
We at MCUBE venture for utilizing resources that are already available enabling a receptive approach allowing businesses to pursue services without the burden of upfront costs. We carefully plan and strategize the crucial ability to adapt to changing circumstances.
Satisfied Business
Years Of Market Existence
Company Collaborations
Team Members/ Employees
Customer Support
Trusted By Trusted Businesses
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Testimonials
“It was a pleasure working with MCUBE team for the past 3 years and their customer service team is professional in resolving any queries related to service in a reasonable amount of time.”
“MCUBE is a very professional company. Their services are commendable. They keep proper follow-ups with their clients regarding their service issues and provide prompt solutions to them.”
“MCUBE’s cloud-based contact center and IVR allowed us to connect with our clients with ease. It ensured we can stay connected efficiently – and with less overhead.”
“Timely support and services. We have been associated with MCUBE for more than 2 years now and the quality of their work has never taken a hit. Highly recommended!.”
“Excellent service, and fast responses, quick service reply as expected. Have been using this service from 8 years, and till now no issues, if we face also they will rectify it within an hour.”
Our Branches
Bangalore
Tapaswiji Info Park, 184/185, EPIP Zone Whitefield Rd, Kundalahalli, Brookefield, Bengaluru, Karnataka 560066
Noida
736, B Block Ithum Tower, Sector 62 Near Electronic City metro station Noida – 201309
Hyderabad
Ethyork Coworking Spaces Pvt Ltd, CLOwork, 103, New Mark House, Patrika,Nagar, Hitech City,Hyderabad, Telangana 500081
Pune
4, Yogiraj Apartment, Opp. Balewadi Phata, Baner, Pune Maharashtra – 411045
Mumbai
A/601 Jay shri Krishna Darshan Building, opp. Vedant School, Nr. GCC club, Hatkesh, Mira Road(E) Mumbai-401107
Chennai
3365, VAIBOGH, 5th Link Street, Old Mahabalipuram Rd, Nehru Nagar, Perungudi, Chennai, Tamil Nadu 600096
Frequently asked questions
What are some common use cases for cloud telephony?
Cloud telephony has numerous common use cases, including call centers, customer service, remote teams, virtual phone systems, automated messaging, appointment reminders, interactive voice response (IVR), conferencing, and seamless integration with online platforms for e-commerce businesses.
Can I integrate my CRM with MCUBE cloud telephony?
Yes, customer relationship management (CRM) software can also be integrated with MCUBE Cloud telephony. It enables businesses to track and analyse customer interactions.
Does MCUBE cloud telephony have Click2Call API?
Yes, MCUBE offers click-to-call API. It enhances user experience, improves response times, and streamlines communication processes, ultimately enhancing customer satisfaction and business efficiency.
How can I benefit from using MCUBE?
MCUBE offers a comprehensive range of cloud telephony services that can significantly benefit any business.MCUBE’s services empower businesses with efficient and cost-effective communication solutions, enhancing customer satisfaction and operational efficiency.
How to get MCUBE Cloud Telephony Solutions?
To acquire MCUBE Cloud Telephony Solutions, you can visit MCUBE’s official website and explore its offerings. Contact the sales team or fill out the form to express your interest. We will guide you through the process of selecting and implementing the cloud telephony solutions that best fit your business requirements.
What kind of businesses can use cloud telephony?
Cloud telephony is suitable for various businesses, including SMEs, startups, call centers, e-commerce, professional service providers, healthcare, educational institutions, and remote teams. It offers cost-effective communication, enhances customer service, facilitates remote collaboration, and streamlines operations.
From small businesses to large enterprises, any organization that values efficient communication can benefit from the flexibility, scalability, and advanced features provided by cloud telephony solutions.
How to use a softphone?
step 1- First need to download & install the softphone software on your computer or mobile device
Step 2- Then, open the application and enter your credentials. Or register for an account if required.
Step 3- Configure the softphone by entering the necessary settings.
Step 4- Now, you can use the softphone to make and receive calls by selecting the contact from your address book or manually entering the phone number.
You can also access features like voicemail, call history, and contacts within the softphone application.