Driving Business Growth With MCUBE – The Best Cloud Telephony Service Provider in India
MCUBE is a leading provider of cloud telephony services that helps businesses drive growth and improve efficiencies.
We help businesses unify their communications for more efficiency and productivity. Our platform allows you to manage all your customer interactions, through voice or text, in a single place.
Our Services
MCUBE Contact Center Solution
Automate your call tracker for a uniform tracking and analysis of all your business calls…
MCUBE Softphone Solution
Incorporate your agents with our softphone service for work phones that function on any device from anywhere…
MCUBE IVRS
Implement an effective IVR software that boosts revenue while simultaneously boosting customer experience…
Syntheon.ai
MCUBE introduces a conversational intelligence tool designed to help businesses and enterprises…
MCUBE Autodialer
Improve the connect rate of agents with the autodialer services, along with adding more customer engagement…
Toll-Free Number
Expand your market reach with an easily accessible & cost-efficient toll-free number & enrich your business…
MCONNECT
Welcome to MCONNECT: A one-stop solution to streamline your business’s social media and…
MCUBE WhatsApp Solution
Efficiently manage, streamline & automate your business communications with the WhatsApp business API…
Truecaller for Business
Identify incoming calls and enhance customer trust with Truecaller integration. See caller information like…
MCUBE Voice Broadcast
Cut out the hassle of manual outbound voice blast with our automated voice broadcasting service…
MCUBE SMS Campaigns
Designed to meet your message-sending needs with unbeatable reliability, security & the immaculate…
MCUBE Missed Call Service
Keep tabs on your customer engagements by using our missed call service as actionable triggers to…
MCUBE Extension
Strengthen your agent availability, inbound business call routing and offer instant response catering…
MCUBE: Empowering Businesses with Cloud Contact Center Services
Introducing MCUBE’s revolutionary unified omnichannel solution for Cloud Contact Center Services – the ultimate breakthrough in business communication. Say goodbye to communication hassles and embrace a seamless experience that allows you to focus on your customers. This cutting-edge technology empowers businesses to provide exceptional customer service, improve productivity, and explore new growth opportunities.
Solutions We Provide to Our Valued Customers
AI Call Analytics
It allows artificial intelligence to analyze the call data, providing information on customer interactions that can be used to track agent performance and all KPIs.
Click To Call
An innovative marketing tool that automatically calls a customer’s number by just clicking on the number. Click-to-call eliminates the need for manual dialling.
CRM Integration
Streamline your customer relationship by managing your contacts, sales, & marketing all in one place.
Number Masking
Anonymizing participating numbers by connecting the call through a temporary proxy phone number toll-free number service to safeguard sensitive information.
After Call Feedback
Get instant access to our IVR feedback system, which allows customers to give valuable feedback right after a conversation with the agent.
Call Recording
Monitor each call for smooth operations and record inbound and outbound interactions for reference and training purposes.
Custom Notifications
Now, tailor alerts to your specific needs. Set up personalized notifications to receive alerts based on the preferences or activities you choose.
Call Queue
Handles incoming calls that are on hold and queued to be answered. Calls are just standby and waiting for an agent to become free again.
Syntheon: MCUBE’s Post-Call Analysis
Find Your Customer Emotions & Accelerate Business Growth with MCUBE AI Insights
Post-call summary
Dead-air detection
Audio transcription
Sentimental analysis
Satisfied Business
Years Of Market Existence
Company Collaboration
Employees
Customer Support
Smart Call Management Solution with MCUBE
Data Privacy
At MCUBE, data protection is our priority. We follow strict guidelines to safeguard financial information, customer privacy, and network security.
Consistency
We ensure accuracy and reliability across all services. Our top-tier infrastructure guarantees seamless and secure communication.
Flexibility
Our solutions adapt to evolving business needs. We go beyond features—delivering a promise of enhanced performance.
Compliance
MCUBE exceeds industry standards, ensuring full compliance with regulations for all stakeholders and partners.
Global Reachability
With a strong regional and international presence, we enable seamless global interactions for businesses.
Innovation
We turn ideas into reality by developing advanced technologies that enhance business operations and efficiency.
Customer Targeting
Our customer-centric approach drives satisfaction, business growth, and new opportunities through innovation.
Simplified Integration
Easily integrate MCUBE solutions into your CRM—no extra hardware, better lead management, and full trackability.
Robust Security
Accessibility
We ensure open access to top management and our development centre, maintaining transparency at every stage.
AI-Driven
MCUBE’s AI-powered products prioritize accessibility, ensuring seamless usability for all end users.
Transparency
No hidden costs. Customers can access our billing system and reach out to our accounts team anytime.
Why MCUBE ?
Advanced Features
Benefit from a rich suite of features, including IVR, call routing, call recording, and analytics, enhancing customer service and operational efficiency.
Scalable Solutions
MCUBE offers scalable cloud-based telephony services that cater to businesses of all sizes. Grow without the hassle of hardware upgrades and adapt to changing needs.
Reliability and Security
MCUBE guarantees high uptime, data security, and comprehensive compliance features, all contributing to the reliability and adherence to telephony regulations.
Cost Efficiency
Enjoy cost savings with MCUBE’s cost-effective Cloud-Based Contact Center solutions, avoiding upfront hardware costs and reducing operational expenses.
INTEGRATE. MANAGE. GROW.
Smartly & Securely
Leadsquared
Salesforce
HubSpot
Freshdesk
ZOHO
ORACLE
Meritto
Sell.do
Bitrix24
Farvision
Testimonials
So far, it’s a great association with MCUBE. There has been great post-sales support from the MCUBE team, they have been always there when BBD required any kind of support. MCUBE has been prompt in terms of addressing concerns, and always takes extra efforts to meet our ever changing requirements which makes MCUBE different from any other competitors in the segment. We are planning massive growth with MCUBE, which will increase the usage 3x to 4x from the current stage.”
“MCUBE has performed a critical role in organising our communication journey, beginning from cloud telephony integrations to a wide range of connectivity solutions. MCUBE quickly addressed our pain points and implemented solutions that significantly improved the entire communication process. Their efforts have been so impressive that we started receiving fantastic remarks and suggestions from other internal stakeholders. MCUBE has completely streamlined our internal communications.”
MCUBE boosted our trust and confidence in their services and solutions, and then MCUBE was able to resolve all the issues and concerns that the end users had earlier. Then finally, MCUBE helped us improve our call management system. Many of the calls that we were missing out on, and we were not able to respond to earlier we were able to track and respond to them which enabled us to create a better customer experience for our patients.
MCUBE’s telephony services stand out in the tech industry. Their solutions are ahead of the league so agents will concentrate on their present customers, guaranteeing high customer engagement through support, and purpose-driven offering solutions. After-sales services are excellent MCUBE enhances customer satisfaction and stays ahead in the industry.
“Our overall experience is great. MCUBE has calibrated our call monitoring and tracking through their call center facilities and we are very happy about it. It’s very rare that we face any difficulty, but even if we do, MCUBE makes sure to resolve it immediately.”
“MCUBE has helped us in tracking & monitoring the calls by which our admission percentage has increased along with the efficiency of the workforce. The best part is the call recording that assists us in understanding the concerns of the students. We do not miss or skip any of the calls from students or parents improving our potential lead rate.”
Video Testimonials
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Our Branches
Bangalore
Tapaswiji Info Park, 184/185, EPIP Zone Whitefield Rd, Kundalahalli, Brookefield, Bengaluru, Karnataka-560066
Pune
4, Yogiraj Apartment, Opp. Balewadi Phata, Baner, Pune,
Maharashtra–411045
Chennai
3365, VAIBOGH, 5th Link Street, Old Mahabalipuram Rd, Nehru Nagar, Perungudi, Chennai, Tamil Nadu-600096
Noida
736, B Block Ithum Tower, Sector 62 Near Electronic City metro station, Noida–201309
Mumbai
A/601 Jay shri Krishna Darshan Building, opp. Vedant School, Nr. GCC club, Hatkesh, Mira Road (E), Mumbai-401107
Hyderabad
Ethyork Coworking Spaces Pvt Ltd, CLOwork, 103, New Mark House, Patrika,Nagar, Hitech City,Hyderabad, Telangana-500081
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FAQs
What are some common use cases for cloud based services?
Cloud based sevices has numerous common use cases, including call centers, customer service, remote teams, virtual phone systems, automated messaging, appointment reminders, interactive voice response (IVR), conferencing, and seamless integration with online platforms for e-commerce businesses.
Can I integrate my CRM with MCUBE cloud telephony?
Yes, customer relationship management (CRM) software can also be integrated with MCUBE Cloud telephony. It enables businesses to track and analyse customer interactions.
Does MCUBE cloud telephony have Click2Call API?
Yes, MCUBE offers click-to-call API. It enhances user experience, improves response times, and streamlines communication processes, ultimately enhancing customer satisfaction and business efficiency.
How can I benefit from using MCUBE?
MCUBE offers a comprehensive range of cloud telephony services that can significantly benefit any business. MCUBE’s services empower businesses with efficient and cost-effective communication solutions, enhancing customer satisfaction and operational efficiency.
How to get MCUBE cloud call center Solutions?
To acquire MCUBE Cloud call center Solutions, you can visit MCUBE’s official website and explore its offerings. Contact the sales team or fill out the form to express your interest. We will guide you through the process of selecting and implementing the cloud telephony solutions that best fit your business requirements.
What kind of businesses can use cloud telephony services?
Cloud telephony services is suitable for various businesses, including SMEs, startups, call centers, e-commerce, professional service providers, healthcare, educational institutions, and remote teams. It offers cost-effective communication, enhances customer service, facilitates remote collaboration, and streamlines operations.
From small businesses to large enterprises, any organization that values efficient communication can benefit from the flexibility, scalability, and advanced features provided by cloud telephony solutions.
What is Call Recording analytics, and how is it beneficial?
Call Recording analytics is a feature that you can record interactions on calls and analyse every call to easily identify your top-performing agents, and track sales conversion rates, which will help businesses improve overall customer service.
How to use a softphone?
step 1- First need to download & install the softphone software on your computer or mobile device
Step 2- Then, open the application and enter your credentials. Or register for an account if required.
Step 3- Configure the softphone by entering the necessary settings.
Step 4- Now, you can use the softphone to make and receive calls by selecting the contact from your address book or manually entering the phone number.
You can also access features like voicemail, call history, and contacts within the softphone application.
