WELCOME TO MCUBE

Cloud Telephony Services for Forward – Thinking Businesses

MCUBE offers cloud telephony services that will help your business to stay ahead of the curve.

CLOUD TELEPHONY SERVICES

Driving Business Growth with Cloud Telephony Services

MCUBE is a leading provider of cloud telephony services that helps businesses drive growth and improve efficiencies.

CONTACT CENTER SOLUTION

Unified Communication for your Business

We help businesses unify their communications for more efficiency and productivity. Our platform allows you to manage all your customer interactions, through voice or text, in a single place.

INBOUND SOLUTION

Say Goodbye To Customer Service Headaches

MCUBE’S Inbound Solution helps managing customer interactions more effectively and improve your customer experience.

OUTBOUND SOLUTION

Better Communication. Reduced Costs

MCUBE’S Outbound Solution improves communication while reducing costs & offers a full suite of features to help businesses manage customer interactions.

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Introducing MCUBE AI Call Analysis

Find Your Customer Emotions & Accelerate Business Growth with MCUBE AI Insights

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Post Call Analysis

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Customer’s Sentimental Analysis

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Overall Call Emotion

MCUBE: Empowering Businesses with Cloud Telephony Services

Introducing MCUBE’s revolutionary unified omnichannel solution for Cloud Telephony Services – the ultimate breakthrough in business communication. Say goodbye to communication hassles and embrace a seamless experience that allows you to focus on your customers. This cutting-edge technology empowers businesses to provide exceptional customer service, improve productivity, and unlock new opportunities for growth.

Our Services

 

Solutions We Provide to Our Valued Customers

call recording | MCUBE

Call Recording Analytics

Record & analyze every call, easily identify best agents & get detailed reports on percentage of sales closed on every call with the call recording software.

click to call | MCUBE

Click To Call

An innovative marketing tool that automates the calling of customer’s number by just clicking on the number. Click to call eliminates the need for manual dialing.

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CRM Integration

Streamline your customer relationship by managing your contacts, sales, & marketing all in one place.

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Number Masking

Anonymizing participating numbers by connecting the call through a temporary proxy phone number toll-free number service to safeguard sensitive information.

missed call service | MCUBE

Missed Call Service

Create the most convenient way to stay connected with business contacts & customers.

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Virtual Receptionist

Route customer calls based on the key words heard by the caller, without human intervention offering a huge array of features in an IVR Call.

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Hold On Music

Acquire high-quality recordings that get results. With our IVR service, instantly save money by adding professional background music & create great lasting impressions.

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Call Flow Diagnostics

Assists in identifying & fixing issues with easy-to-use tools ensuring calls are reliable and precise with your phone system.

Introducing MCUBE’s Softphone Solution

Enable Connectivity with a User-Friendly Interface without the Hassle of a Dedicated Device.

Cloud telephony services

INTEGRATE.
MANAGE.
GROW.

Smartly & Securely

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Why MCUBE?

Scalable Solutions: MCUBE offers scalable cloud telephony services, catering to businesses of all sizes. Grow without the hassle of hardware upgrades and adapt to changing needs.

Advanced Features: Benefit from a rich suite of features including IVR, call routing, call recording, and analytics, enhancing customer service and operational efficiency.

Reliability and Security: MCUBE guarantees high uptime, data security, and comprehensive compliance features, all contributing to the reliability and adherence to telephony regulations.

Cost Efficiency: Enjoy cost savings with MCUBE’s cost-effective cloud telephony solutions, avoiding upfront hardware costs and reducing operational expenses.

SMART CALL MANAGEMENT SOLUTION WITH MCUBE’S CLOUD TELEPHONY SERVICES

Data Security

Consistency

Flexibility

Compliance

Exemplary Service Ability

Data Security

MCUBE strongly believes in prudence and privacy with data security being the paramount objective which boosts assurance, conviction & reliance from the customers.The MCUBE platform adapts rigorous stipulations for safeguarding financial information, customer privacy and networks connectivity.

Consistency

We strive to achieve consistency in terms of brand, services & management. Our top-tier, protected, distinct & dependable infrastructure delivers an astutely no single-point failure infrastructure ensuring a business communication model that is available all the time, anywhere.

Flexibility

Being the front runners in adapting to the ever-changing norms of business communication in the market amid a balanced hold over uninterrupted tractability, association suppleness, & direct comprehensibility of requirements makes us unwavering towards our services.

Compliance

Most cloud telephony solutions providers deliberate adherence as a prevalent & incessant process ensuring businesses are conventional. However, MCUBE stays a step ahead and guarantees that even our own associates & partners comply with the relevant dogmatic obligations.

Exemplary Service Ability

Our proficiency to consistently offer high-quality service to customers, clients or partners including potential to effectively resolve any issues that may arise allowing us to develop and demonstrate exemplary service ability. This commitment to excellence helps in building trust & loyalty among customers and clients ultimately leading to better business outcomes and a more positive overall experience for all parties involved.

Global Reachability

Achieving a global presence is what MCUBE aims for in the next few years, and we venture to accomplish our ambition promptly. Our initiative trails towards much better communication for our existing as well as potential partners & clientele. We aspire for our customers to be part of this journey.

Innovation

Turning ideas into reality is the driving force behind all progress which is the base of innovation & MCUBE’s incentive to create new technologies, services & products that allow businesses to function easily, turning the impossible into a possibility.

Customer Orientation

We hanker after a more customer-centric & assistance-oriented business model because we understand the prominence of well-planned & managed customer satisfaction levels which can easily influence new opportunities, innovative breakthroughs, sales, market shares & profitability.

Simplified Integration

Integrating our solutions into your existing CRM is both simple & effective, with easy trackability, no extra hardware installations & better lead management. CRM plug-ins & API integrations for comprehensive alerts, data management & quality-of-service reports can be ensured seamlessly.

Zero Capital Investment

We at MCUBE venture for utilizing resources that are already available enabling a receptive approach allowing businesses to pursue services without the burden of upfront costs. We carefully plan and strategize the crucial ability to adapt to changing circumstances.

Global Reachability

Innovation

Customer Orientation

Simplified Integration

Zero Capital Investment

Data Security

We strongly believe in prudence and privacy, with data security being the paramount objective that boosts assurance, conviction & reliance from the customers. The MCUBE platform adapts rigorous stipulations for safeguarding financial information, customer privacy, and network connectivity.

Consistency

We strive to achieve consistency in terms of brand, services & management. Our top-tier, protected, distinct & dependable infrastructure delivers an astutely no single-point failure infrastructure ensuring a business communication model that is available all the time, anywhere.

Flexibility

Being the front runners in adapting to the ever-changing norms of business communication in the market amid a balanced hold over uninterrupted tractability, association suppleness, & direct comprehensibility of requirements makes us unwavering towards our services.

Compliance

Most cloud telephony solutions providers deliberate adherence as a prevalent & incessant process ensuring businesses are conventional. However, MCUBE stays a step ahead and guarantees that even our own associates & partners comply with the relevant dogmatic obligations.

Global Reachability

Achieving a global presence is what MCUBE aims for in the next few years, and we venture to accomplish our ambition promptly. Our initiative trails towards much better communication for our existing as well as potential partners & clientele. We aspire for our customers to be part of this journey.

Innovation

Turning ideas into reality is the driving force behind all progress which is the base of innovation & MCUBE’s incentive to create new technologies, services & products that allow businesses to function easily, turning the impossible into a possibility.

Customer Orientation

We hanker after a more customer-centric & assistance-oriented business model because we understand the prominence of well-planned & managed customer satisfaction levels which can easily influence new opportunities, innovative breakthroughs, sales, market shares & profitability.

Simplified Integration

Integrating our solutions into your existing CRM is both simple & effective, with easy trackability, no extra hardware installations & better lead management. CRM plug-ins & API integrations for comprehensive alerts, data management & quality-of-service reports can be ensured seamlessly.

Exemplary Service Ability

Our proficiency to consistently offer high-quality service to customers, clients or partners including potential to effectively resolve any issues that may arise allowing us to develop and demonstrate exemplary service ability. This commitment to excellence helps in building trust & loyalty among customers and clients ultimately leading to better business outcomes and a more positive overall experience for all parties involved.

Zero Capital Investment

We at MCUBE venture for utilizing resources that are already available enabling a receptive approach allowing businesses to pursue services without the burden of upfront costs. We carefully plan and strategize the crucial ability to adapt to changing circumstances.

Satisfied Business

Years Of Market Existence

Company Collaborations

Team Members/ Employees

Customer Support

Trusted By Trusted Businesses

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"MCUBE assists Big Basket Daily in building an Operative & Effective Communication System: An Overview. Big Basket has created a market prominence as one of the leading online grocery delivery services in India. With its convenient and user-friendly"
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lodha | MCUBE
josh talks | MCUBE
sarovar hotels | MCUBE
deeksha | MCUBE
SRM | MCUBE
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"MCUBE’s call centre solution is used by the Ramaiah Memorial Hospital. This solution scaled up the 100% increase in visibility and 30% of higher improvement in productivity almost immediately after deployment."
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KOKILABEN | MCUBE
zell education logo | MCUBE
PHYSICSWALA | MCUBE
unext logo | MCUBE
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“Our overall experience is great. MCUBE has calibrated our call monitoring and tracking through their call center facilities and we are very happy about it. It’s very rare that we face any difficulty, but even if we do, MCUBE makes sure to resolve it immediately."
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orchid | MCUBE
COLLEGE VIDYA | MCUBE
paragon 1 | MCUBE

Testimonials

Our Branches

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Bangalore

Tapaswiji Info Park, 184/185, EPIP Zone Whitefield Rd, Kundalahalli, Brookefield, Bengaluru, Karnataka 560066

Noida

736, B Block Ithum Tower, Sector 62 Near Electronic City metro station Noida – 201309

Hyderabad

Ethyork Coworking Spaces Pvt Ltd, CLOwork, 103, New Mark House, Patrika,Nagar, Hitech City,Hyderabad, Telangana 500081

Pune

4, Yogiraj Apartment, Opp. Balewadi Phata, Baner, Pune Maharashtra – 411045

Mumbai

A/601 Jay shri Krishna Darshan Building, opp. Vedant School, Nr. GCC club, Hatkesh, Mira Road(E) Mumbai-401107

Chennai

3365, VAIBOGH, 5th Link Street, Old Mahabalipuram Rd, Nehru Nagar, Perungudi, Chennai, Tamil Nadu 600096

Frequently asked questions

What are some common use cases for cloud telephony?

Cloud telephony has numerous common use cases, including call centers, customer service, remote teams, virtual phone systems, automated messaging, appointment reminders, interactive voice response (IVR), conferencing, and seamless integration with online platforms for e-commerce businesses.

Can I integrate my CRM with MCUBE cloud telephony?

Yes, customer relationship management (CRM) software can also be integrated with MCUBE Cloud telephony. It enables businesses to track and analyse customer interactions.

Does MCUBE cloud telephony have Click2Call API?

Yes, MCUBE offers click-to-call API. It enhances user experience, improves response times, and streamlines communication processes, ultimately enhancing customer satisfaction and business efficiency.

How can I benefit from using MCUBE?

MCUBE offers a comprehensive range of cloud telephony services that can significantly benefit any business.MCUBE’s services empower businesses with efficient and cost-effective communication solutions, enhancing customer satisfaction and operational efficiency.

How to get MCUBE Cloud Telephony Solutions?

To acquire MCUBE Cloud Telephony Solutions, you can visit MCUBE’s official website and explore its offerings. Contact the sales team or fill out the form to express your interest. We will guide you through the process of selecting and implementing the cloud telephony solutions that best fit your business requirements.

What kind of businesses can use cloud telephony?

Cloud telephony is suitable for various businesses, including SMEs, startups, call centers, e-commerce, professional service providers, healthcare, educational institutions, and remote teams. It offers cost-effective communication, enhances customer service, facilitates remote collaboration, and streamlines operations.

From small businesses to large enterprises, any organization that values efficient communication can benefit from the flexibility, scalability, and advanced features provided by cloud telephony solutions.

How to use a softphone?

step 1-  First need to download & install the softphone software on your computer or mobile device

Step 2-  Then, open the application and enter your credentials. Or register for an account if required.

Step 3-  Configure the softphone by entering the necessary settings.

Step 4-  Now, you can use the softphone to make and receive calls by selecting the contact from your address book or manually entering the phone number.

You can also access features like voicemail, call history, and contacts within the softphone application.