MCUBE’s Journey with Bakson Homeopathic Medical College and Hospital: Is MCUBE’s cloud call center the next Important thimng in the healthcare sector?

A sphere beyond technology, the journey with MCUBE’S cloud all center is to add a value-based approach to ensure patient safety, health, and well-being in a long-term ratio. This is how the healthcare industry signifies with the help of cloud call centers in a crisis period; this is where its signatures lie!

Challenges Bakson Homeopathic Medical College and Hospital faced earlier!

• Challenges in call recording for training & monitoring.
• Challenges in implementing proper communication towards patients; so that the hands of home­opathy can reach every patient.

It says that a good physician treats the disease, but a great physician treats the patient. Patient-centric innovation is mandatory for the healthcare industry to prioritize their safety and well-being.

Requirements & Solutions!

The major requirement from MCUBE was a proper call management solution. In the call management solution, Bakson Homeopathic Medical College and Hospital needed the following things from MCUBE:

• Dual-channel recording to record participants in a call separately.
• Performance monitoring to analyze the performance of call holders by accessing the patients’ in­formation!
• Quality Monitoring to keep the quality standard across the organization.
• Better customer experience to enhance customer/ patients’ expectations through analyzing the conversation by improving customer experience.

MCUBE’s Multi-level IVRS:

Bakson Homeopathic Medical College and hospital used MCUBE’s multi-level IVRS to enable the patients to reach out to the organization for support, amongst other services. The customers can use the dial pad to get help through the IVRS solution. The specifications that make the MCUBE IVRS indispensable are:

• The Automated Helpline services.
• Multi-Level IVR suite.
• Outbound through click-to-call services
• Sophisticated Telephony System.

Why was MCUBE’s IVRS essential for Bakson Homeopathic Medical College and Hospital?

• It sounds professional when IVR greets the callers with a clear and concise IVR greeting.
• Organizations can route patients’ calls with ease by IVRS.
• MCUBE’s IVRS supports remote working solutions.
• MCUBE’s IVRS provides you with a call analytics facility every day on a real-time basis.
• The large number of customers can be handled with ease.

The other benefits which any Medical College and Hospital can avail from MCUBE IVRS are:

• Enhanced patient experience.
• Time-saving system for everyone.
• It reduces costs.
• Improved lead conversion rate.
• It provides a holistic customer view.
• It improves the brand/patient relationship.

MCUBE IVRS played the role of the key for the patient’s base. Today MCUBE IVRS is a much-needed so­lution, especially in the new COVID-19 world.

MCUBE’s cloud call center service, including its IVR solution, goes beyond the traditional offering. Unlike in the past, just winning a customer/ patient is not enough. It is all about the digital-first and omnichannel experience and moving towards an over-the-top approach!