Niyati Group Required A Central Tracking Number For Cloud Telephony Solutions

MCUBE’s cloud solution was much needed because of its security, scalability,connectivity,implementation, up-gradation which are the perceived bottlenecks.

It has been 1997, Nyati Group pioneered Pune’s Real Estate Scenario for more than two decades. With 10000 happy clients, Nyati group embraced a new beginning with MCUBE to make another New Reality!

The additional requirements from MCUBE for Nyati Group were:

Requirements

1.  Improved ROI.
2.  Increased conversion rates.
3.  Connecting call tracking to customer
   relationship management (CRM).
4.  Enhanced customer experience.

Challenges

The main challenges Nyati Group faced is tracking the data and recording. The additional challenges associated with it are:

1.  The obstacle of having a higher conversion rate.
2.  The obstacle to optimizing operational efficiency.
3.  The obstacle to having real-time data insight.

Solution provided by MCUBE

MCUBE provided the virtual number with source tracking and recording of calls. MCUBE’s powerful telephony tool went a long way! The additional solutions It provided are:

1.  Lower chances of missing calls.
2.  Seamless integration with CRM.
3.  Improved monitoring and performance.
4.  Allows you to get multiple phone numbers at a lower price.
5.  Perfect for customization.
6.  Allows for a smoother remote work setup.
7.  Easy to set up and use.

MCUBE Product: Time for a quantum leap

MCUBE’s inbound and outbound telephony services are the Dark Horse in the enterprise technology domain. As a way forward into the “Next to Normal” stage, organizations will stay focused on the existing customer base by maintaining high customer engagement through empathic, purpose
-driven digital content, improved after-sales services, and fortifying distribution in stronger markets to gain an edge over the competition.