IVR Automation
in Healthcare
Make Your Patients Love Their IVR Experience
With MCUBE’s Smart & Intuitive Interactive Voice Response System (IVRS) empower patients to resolve their issues freely & successfully without the hassle of long wait time or negligent rerouting issues.
What exactly is an IVR system?
This question has come to a banal point as IVR has become one of the most commonly utilised communication tools between an organisation & it’s customer. But let’s just take a quick brush up on its technicality.
An IVR system is an automated, intelligent & multi-layered business phone solution that allows the caller to provide & access information through the combination of pre recorded messages & text to speech technology with the help of a telephone keypad or voice response.
Features of IVR that are meant for Health Sector
- A Reliable Information Provider
- A Dependable Identifier & Verifier
- A Trustworthy Call Filterer
- A Consistent Quality Analyst
Features of IVR that are meant for Health Sector
- Automated Appointment Bookings
- Reduces the Need to Hire Extra Staff
- Offers Better Customer Satisfaction
- Allows Patients to Pay their Own Bills
- Allows Agents More Time to Assist Patients
- Enhanced Customer Service
- Quick & Smart Routing of Calls
- Reduction in Hold Time of Patients
- Quick Retrieval of Patient History
- Cost Effective & Efficient Solution
IVR Automation in Healthcare
With MCUBE’s Smart & Intuitive Interactive Voice Response System (IVRS) empower patients to resolve their issues freely & successfully without the hassle of long wait time or negligent rerouting issues.
Features of Click To Call Service
With our Click To Call Service, make your website visitors potential customers by the simple click to an icon for getting in touch with your representative instantly.
Autodialer Service for Business Contact Centre
MCUBE has the perfect blend of greater flexibility, maximized agent efficiency, & enhanced overall productivity for your business with our multiservice quick fix…….