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Best Customer Support Call Back Solutions – MCUBE

June 29, 2021

Today business requirements go beyond the traditional backup and recovery system. The workload demands portability and mobility in a multi-cloud environment to meet both the governance and compliance requirements.

Cloud telephony has assisted the various sectors to transform the face of their business call management and on-call customer service. Apart from this, cloud telephony has also helped brands keep an eye on their marketing campaigns, agents’ performance, orders placed on calls, etc. Let us have a look at how cloud telephony products are resolving the challenges faced by the business industry.

  1. It saves cost and increases profit.
  2. It upgrades customer experience.
  3. It efficiently monitors all customer Queries.

Does Your Business Need an Integrated CRM with cloud?

Before we answer the million-dollar question; it is necessary to understand the role of CRM. CRM is a customer relationship management refers to all strategies, techniques, tools, and technologies used by businesses to develop, retain and acquire customers. Your business will accelerate much faster if your CRM integrates with a hybrid cloud. It helps your business with Call Recording, Call Monitoring, Automated Call Distribution services. It also provides a toll-free number to give customers a better experience without any cost and it gives the business a unique identity. But more importantly, it helps you to integrate security, networking, management, analytics while providing a flexible and seamless model that is fit for future growth. The enterprise will be able to achieve cost mitigation and better visibility on the cloud networks. It helps enterprises to boost business.

Three Pillars of Business

Today business is based on three pillars. Firstly, multilevel data (including customer data) is becoming the next natural resource. The second pillar is about the application of data. It is about ensuring the data at hand can be trusted and deriving value from it. The third pillar is the digital ecosystem by building modern business models and reshaping some of the standard business. To make the best of the three pillars, today organizations are adopting a highly flexible hybrid cloud- a combination of customers’ own IT and third-party cloud environments.

Today, if you want to scale from 20 telephone lines to 20,000 lines; it can be done in a matter of minutes through the magic of cloud telephony; to provide scale and reliability at a lower cost. Can you remember the success of cloud telephony services in the popular television show Satyamev Jayate’? When host Amir says calling a particular number flashing on the screen, the surge was 2000 calls a minute. Only on-demand hosted technology providers with robust systems could address their needs. This is the miracle of cloud telephony. The cloud telephony solution can take up more than 4 million calls in a day and its biggest attraction to customers is the analytics and actionable intelligence that they can provide. The Call Recording, Call Monitoring, Automated Call Distribution services can provide several insights helpful for cloud telephony users to both attract and retain customers.

The pandemic has taught us that the world is unpredictable, and all businesses can prepare for any result. A flexible and highly scalable cloud system will help enterprises recover as well bounce back with less hassle.




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