Every business structure is built on the foundation of communication, whether with the clients, at the management level, the operations level or any other department. Communication in a business venture is not only subjected to customers who are considered external, but internal communication between departments is as essential as coordination for completing projects or ensuring reasonable customer satisfaction. The best way to communicate well with your clients and customers is always two-way, where both the enterprise and the customers can communicate regularly and swiftly. There are various two-way communication ways, including emails, chats, toll-free numbers, IVR, call forwarding, etc. But it cannot be denied that the most efficient and prompt way of communication is telephony.
The introduction of cloud telephony has allowed business entrepreneurs to have improved and cost-efficient telecommunication. Along with other advantages and benefits of cloud telephony, the call forwarding system is one of the most delicate features that boosts your sale conversion rate and customer satisfaction. A call forwarding system allows businesses to route the inbound customer calls to the correct departments with the help of an IVR system or a person when another department or person cannot provide an adequate solution. The call forwarding solution is beneficial in case of a high volume of call traffic or when an issue escalates out of hand.
Understanding why a particular service is vital for your business is always essential. Here are a few suggestions that will help you appreciate the call-forwarding solution much better.
1. Improved Customer Service Through Availability –
With the option of call forwarding, an employee can remain in the loop for helping a customer’s needs, even during the weekends or while on vacation. This helps build trust from the customer that the enterprise will always be available if they face any issues. It is also possible to arrange call forwarding facilities to several connections until one is answered.
2. Upholding The Business’s Professionalism –
Most business ventures remain closed during the weekends, and customers must wait until the following week to get proper solutions. The call forwarding system can change this norm for your particular business and make you available even on weekends. It is not necessary that you only need human agents to take care of customers. So, you can install IVR software and forward the calls to a autoboot who can help your customers while your agents are away for the weekend. This offers excellent customer service and builds professionalism for your business, and lets your customer avoid voicemails that are boring and annoying.
3. Coverage Of Wide-Area and Spreading Your Presence –
Call forwarding is a boon for you if your organization is planning for global exposure or trying to create a presence in areas out of your geographical extension. When you opt for call forwarding, you can access the feature of forwarding multiple numbers with different area codes to be connected to a central number or location, which will be your office. You can get virtual or toll-free numbers that won’t cost the customers anything to call you. This avoids the additional charges that concur due to international or out-of-local area calls, which lets your customer depend on your service more.
4. Affordability and Cost-Effectiveness for Your Business –
The call forwarding feature is efficient and makes call management affordable and cost-effective. It’s effortless to establish multiple phone lines using cloud telephony at minimum expense and eliminate the need for extra equipment or hardware. Also, there is no need to keep a dedicated team to transfer or redirect the calls; everything can be automated, saving a lot of expenditure.