Call Forwarding Articles

The call forwarding feature can be a lifesaver for businesses. It allows you to route calls to the appropriate person or department, even when unavailable. The call forwarding service is a phone feature that allows users to forward incoming calls to another phone...

Missing out on important business calls can make a big dent in the overall revenue generation of your company. One missed call can eliminate the possibility of a new lead and a potential prospect or customer. So, keeping traffic-free connectivity on the published or...

Enterprises flourish owing to the several campaigns, processes and tools that enable contact centres to engage the customers and enhance the customer experience by streamlining the workflow and achieving competitive targets. One of the most important factors...

Ben Horowitz, businessman & author, once said, “As a company grows, communication becomes its biggest challenge.” The notion is both true and emergent when it comes to enhancing the customer experience and team collaborations. Factors like customer acquisition and...