Forging ahead into a connected future
2020 has been a tough year for individuals, leaders, businesses, and even countries. Everything starts becoming virtual these days. As now India adjusted to the normal condition, digital infrastructure, including telecommunication networks and cloud telephony services, emerged as the lifeline and backbone of the economy.
The toll-Free number is the core differentiator
The toll-free number is the call of the moment in India, irrespective of the nature of the industries. The technology needs a virtual number to connect multiple sectors and locations and provides multiple calls management features. Traditionally business was bounded only to the family business. Communication used to happen over landline phones, and a single call could be attended with 1 device. The portability of missing the call was too much.
As per the current situation, a business must reach its audience beyond one city. Another core advantage lies inside ‘Toll-free number’, which makes business more convenient to customers. Companies need to have a point to contact their customers and at the same time handle many calls. Not just the portability and enhanced customer’s service, but toll-free numbers support both company and clients in building trust and credibility. It is cost-effective because callers do not require to spend anything to dial in a toll-free number.
Penetration of the internet in the company has given birth to many e-commerce platforms that are expanding by leaps and bounds with the help of toll-free numbers. Today, toll-free numbers have become the single pane of glass for large and small enterprises as a solution portfolio for many customers.
The universal voicemail!
Leaving behind the customers’ cost-saving benefits, the toll-free numbers are connected disguises that can be used for multiple purposes. Nike, Mac Donald, and Puma hold toll-free numbers as part of their packaging and promotional material. They hold the customer chain that goes beyond the geographical border of cities and countries. The IVRS or voice services also fitted as per the location, language criteria of each country. Still, the toll-free number is equally essential for starting from work from home where business needs only one toll-free number for nationalizing or even internationalizing the growth so that clients can reach from different verticals without any infrastructural setup. In that case, the business needs to provide a toll-free number in that particular country or state where it needs to set up its new client base.
Finally, it saves!
The only challenge of toll-free numbers is that it denies the benefit of personification as a particular database of clients likes to trust plain contact numbers to simplify their communication. It is also somehow a human touch that boosts up the marketing purpose. Yet, the funny thing is that the same spectrum also looks for a toll-free number and the primary contact details, whether a number or any IDs. Business can’t get universal at one moment, but it can achieve universal trust simultaneously. Without toll-free numbers, it faces an identity crisis to hold the customer loyalty or trust. Think of a healthcare vertical where toll-free numbers are often used as an emergency contact. Think of a bank or financial sector, where a toll-free number is used to attract clients and solve customer queries and problems at the time of urgency. For more wide thinking, think of Interbank Marketing, where our country’s economy is mainly dependent on forex trading with other countries. Can anybody imagine an interbank running for 24 hours, connecting with several countries without a toll-free number? The market rate gets often fluctuated, sometimes it rises like horsepower, and the standard bank price is imposed as well it sells as per the market price without holding a communication channel in today’s rate, or today’s rate or after five year’s rate, which is impossible to imagine without a reliable, brand number or interconnection details crossing beyond the boundaries.
The toll-free number is looking beyond the obvious; instead, it is an essential detail now. It is boosting the national economy, speed, identity. It is moving from the concept of good –to-include to must-include within a busy roadmap of business.