MCUBE Auto Dialer
Enhance your customer experience with exceptional routing, SIP trunking, and comprehensive reporting.
Connect your customers to the right agent at the right time with a personalized, Auto Dialer solution..
MCUBE Auto dialer: Seamless Connectivity, Optimizes Productivity and Effortlessly Connecting with a Larger Audience
MCUBE Autodialer software is designed with intelligent routing at its core, ensuring that every customer is connected to the most appropriate agent at the optimal time. Whether your goal is telemarketing, survey administration, or streamlined customer support, our autodialer enhances your communication strategy by delivering precision in every connection. MCUBE’s Autodialer solution enhances your communication strategy by delivering precision in every connection, positioning itself best autodialer service provider in India.
MCUBE Autodialer effortlessly reaches more customers & maximizes agent productivity. MCUBE Autodialer allows you to dial multiple numbers from the list automatically accepting a list of phone numbers, either by manual entry or through a spreadsheet or an integration with a database. After the customers’ list is entered it connects the call to the executive. After the executive picks up the call, the Autodialer connects the communication with the customer. This process repeats itself till the customer- list is completed.
Our Autodialer solutions can be programmed to dial numbers sequentially or aimlessly, and can also be set up to automatically leave a pre-recorded message for the recipient if no one answers the call. We can also customize them to automatically switch to a live operator if the recipient presses a certain button on their phone.
Key Features We Offer
MCUBE Autodialers can help improve the efficiency of your business’s call campaigns. Because they can dial numbers instantly and automatically and leave pre-recorded messages, they can reach a large number of people in a short amount of time. This can help you get further out of your call campaigns and improve your chances of connecting successfully with possible customers.
MCUBE Autodialer effortlessly reaches more customers, maximizing agent productivity. The automation of dialing multiple numbers, whether manually entered or integrated with a database, streamlines the communication process. The autodialer seamlessly connects calls to executives, ensuring efficient communication until the customer list is completed. As your dedicated autodialer Service Provider, Autodialer can improve your communication strategy by infusing effectiveness and accuracy into every interaction.
Our MCUBE Autodialer features can help businesses and organizations efficiently manage their outbound calling campaigns and improve their customer service.
Call Assignment
Assign calls for different executives with two rules named runtime and static. With runtime assignment, you can randomly assign outbound calls to any number of executives. In static assignment, you can assign outbound calls to a specific executive with the click of a button.
Automated Dialing
The autodialer dials numbers from a provided list, it save your time and effort compared to a manual dialing list.
Click To Call
This solution is a quick & easy to use customer service tool that can be installed on a website or mobile app allowing customers to reach businesses instantly by submitting their contact number. The customers receive a call back within seconds.
Pre-Recorded Messages
The autodialer allows the caller to record an advance message, which will be played to the recipient when the phone is answered.
Systematic Call Routing
MCUBE’s autodialers have an amazing feature that lets calls be routed to specific individuals or departments based on the recipient’s response to the pre-recorded message. For instance, if the recipient shows interest in the offer, calls can be routed to a sales representative. Similarly, if the recipient has any questions or concerns, calls can be routed to a customer service representative.
Personalization Corresponding Requirement
Our autodialers solution lets the callers customize the pre-recorded message with the recipient’s name or other related information, which can help boost engagement and improve the effectiveness of the call campaign.
Call Tracking and Reporting
Our autodialers naturally come with built-in tracking and reporting tools that allow the caller to monitor the completion of the call campaign. This may include metrics such as the number of calls made, the number of answered calls, the number of sales made, and the response rate to the pre-recorded message.
Integration With CRM
MCUBE’s autodialers can be integrated with customer relationship management (CRM) systems, allowing the caller to access and update real-time customer information during the call. This can be useful making it super convenient for keeping track of customer interactions and maintaining accurate records.
Advantages You Experience
Our autodialer solution is an effective tool used in telemarketing and customer service to automatically dial phone numbers and play recorded messages or connect the call to a live agent. Autodialers can significantly improve the efficiency of outbound calling campaigns by allowing businesses to contact a large number of individuals in a short amount of time.
Here are a few advantages of utilizing an autodialer:
Increased Productivity
With an autodialer, agents can use more time speaking with customers and reduce manually dialing numbers. This can lead to a higher number of completed calls and improved efficiency.
Improved Call Quality
Autodialers can automatically screen calls and route them to the right agent based on their skills and availability. This can lead to more satisfactory customer experiences and more effective calls.
Enhanced Data Collection and Analysis
Autodialers can collect data on calls, such as the duration of each call and the outcome of the call. This data can be used to improve future calling campaigns and to identify areas for improvement.
Reduced Call Abandonment
Autodialer can automatically leave pre-recorded messages or connect callers to the next available agent, reducing the number of left calls. This can improve the overall customer experience and increase the likelihood of making a sale or gaining a new customer.
