MCUBE Contact Center Solution
With the most advanced contact center solution, we assist businesses in connecting with customers through cloud-based solutions
Empower your sales and marketing teams, streamline customer interactions, and drive business automation all from a single platform.
MCUBE- The Professional Unified Contact Center Solution For Your Business Needs
A cloud contact center solution helps your business manage customer communications on a unified platform with Internet connectivity. Our contact center solution supports multiple channels such as voice, email, SMS, and chat, and it does not require on-premise hardware.
We help you unify all your customer interactions in a single platform, enabling you to manage all your contact center operations. With MCUBE software, you can access this communication from anywhere, making it highly accessible for business, even in remote settings. The ease of setup is what makes our solutions stand out and makes us the best cloud contact center solutions in India. Whether you run a small team or large operations to manage customer interactions, our enterprise contact center software will scale with your business needs.
Features of Cloud Contact Center Solutions
Smart Call Routing:
MCUBE’s cloud call center software will help you redirect your call based on the predetermined rules, such as agent skill, availability, location, language or other features. Our enterprise contact center software is dedicated to reducing wait times, improving resolution, and eliminating service gaps.
Real-time Analytics Dashboard
MCUBE’s cloud contact center solution helps you gain actionable insights regarding business-customer interaction by monitoring and analyzing the dashboard. Our unified dashboard offers a comprehensive view of all key activities and agent performance, and businesses can easily gain an idea of customer preferences and changing demands.
Click-to-Call Integration
This cloud contact center solution helps you directly initiate outbound calls from your CRM or web applications in a single click. It will help your sales and support teams to connect with your customers faster, reduce the errors of manual dialling and save time.
Sticky Agent Routing
When a customer connects with your contact center, they expect continuity in the interaction. The sticky agent routing helps your business to automatically route repeated callers to the same agent they engaged with. This feature assists in better service delivery and improves customer satisfaction.
Multiple Call Distribution
MCUBE’s cloud call center solutions help you organize your calls into groups based on how important they are, choose how many agents will handle each call, and assign them to specific agents based on their availability.
CRM Integrations
The CRM platform helps to unify the customer data, and our enterprise contact center software helps you integrate your CRM tools to sync call data and customer interactions automatically between both platforms.
Use Cases Of Our Enterprise Cloud Contact Center Software
MCUBE’s cloud-based contact center software is trusted across diverse industries like Healthcare, Education, Real Estate, Travel & Hospitality, BFSI, and E-commerce. Being one of the best cloud contact center solutions in India, we ensure you improve customer interactions by handling peak call volumes, supporting distributed teams and scaling operations across geographies.
Scale with enterprise-grade cloud contact center software
MCUBE’s cloud-based contact center helps your business manage high-volume interactions, complex workflow and coordination with ease within a single platform and is suitable for businesses of all sizes.
Power your remote team with a cloud-based contact center
Even when your business works with remote teams and hybrid agents, our cloud call center solution gives you centralized control with a live dashboard and instant monitoring.
Transform a traditional call center with a cloud call center solution
MCUBE assures you an easy switch from your traditional infrastructure to a high-performing cloud-based contact center model without any disruptions.
MCUBE’s Competitive Edge in Cloud-Based Contact Center Solutions
| Generic Cloud Contact Center Software | MCUBE Enterprise Contact Center Solution | Business Impact |
|---|---|---|
| Lengthy onboarding | Easy deployment with minimal setup time | Faster time-to-value |
| Standard uptime with peak time slowdown | 99.9% uptime guarantee | Full-time service availability & zero missed opportunities |
| Tiered pricing with hidden costs | Transparent pricing for enterprise-scale | Budget control |
| Basic agent interface with limited visibility | Advanced agent tools with a live dashboard | Improved productivity & customer experience |
Frequently Asked Questions
What is a cloud contact center, and how does it work?
A cloud contact center helps you manage your customer interactions across calls, chats and more. It is a web-based platform working without any physical infrastructure.
How does MCUBE’s enterprise cloud call center solution help remote teams?
MCUBE cloud contact center software offers a unified dashboard with which you can handle and monitor all the interactions from anywhere. It is highly useful for remote teams, hybrid agents and distributed workforce.
Can your cloud contact centre integrate with my CRM tools?
Yes, MCUBE integrates with the CRM tools to get access to customer data and other interactions without switching platforms.
Is a cloud-based contact center solution suitable for small to medium businesses?
Absolutely. We offer scalable cloud-based contact center solutions that help you automate routine tasks and reduce manual workloads. It will enhance the productivity of your team and customer satisfaction without expanding the team’s strength.
Explore how MCUBE’s cloud contact center solution can transform your business. Consult with our experts for a cost- effective way to manage your contact center.
