Humanizing Multichannel Interactions: Balancing Tech with a Personal Touch
Key Topics Covered:
Explore strategies for seamlessly integrating technology into multichannel interactions while preserving the warmth of human connection. Understanding the changing expectations of modern consumers and the need for emotional connection in brand interactions.
Gain insights into leveraging advanced technologies to improve customer interactions across various channels. Discover how technology can be utilized to expand, not replace, the personal touch.
Learn strategies for infusing empathy, authenticity, and personalization into multichannel interactions. Understand the significance of genuine human engagement in building meaningful customer relationships.
About The Speaker
Shweta Berry
Director Marketing & Head of Strategic Alliances- Industry & Academia, Marcom, PR, Demand Generation and CSR Divisions at Aeris Communications, India
With a rich experience of 23 plus years in the industry, Shweta has been an outstanding performer throughout her career. She has been instrumental in building and marketing portfolios of products and services from concept to go-to-market during her tenure at Tech Mahindra as Senior Product Manager, and creating digital pitches for multiple industry verticals for the Global Enterprise Services Business Unit which contributed 10% of total Tech Mahindra’s revenue in 2015.
Shweta is an alumna of IIM CALCUTTA, Grenoble Ecole de Management in France, IILM, Lodhi Road, New Delhi and has a Master’s degree from Delhi University.
Past Webinar
Explore more about Cloud Telephony
How Conversational AI Is Transforming Cloud Telephony For Modern Businesses
Have you ever called a business, worked your way through endless menu options, waited on hold, and still ended up in...
From Appointment Booking to Follow-Ups: AI Voicebots Across the Patient Journey
Think about a time when your team was struggling to attend every patient query. High volume of incoming calls coming...
Why Voicebots Are Becoming Essential for Modern Customer Communication
With the rapid transformation of business communication methods, customer expectations are also shifting faster....