Cloud Telephony Meets Conversational AI: A Game Changer for Modern Enterprises

Key Topics Covered:

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Converging Cloud Telephony & Conversational AI

Unpacking the tech stack powering next-gen customer interactions.

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Voice Bots & Post-Call Intelligence

Live automation meets deep insight across every call lifecycle.

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AI-Driven Sales Acceleration

Leverage voice data to detect intent, shorten cycles, and close faster.

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Composable Communication Architecture

Design scalable, insight-rich systems that unify telephony, CRM, and AI.

About The Speaker

With a career spanning nearly three decades, Mr. Vikas Gupta is a distinguished technologist who blends deep technical acumen with strategic business vision. An alumnus of IIT-BHU and an MBA graduate from the Sri Sathya Sai Institute of Higher Learning, he has held leadership roles at global technology giants including Infosys, NetApp, CSC, Trilogy, Unisys, and Sapiens.

His experience leading large-scale digital transformation programs across the US, Europe, and South Asia has been consistently anchored in customer-centric innovation. At MCUBE, he now drives the company’s vision to reimagine business telephony, making it AI-powered, insight-driven, and built for human connection.

In this session, Mr. Gupta brings unparalleled expertise at the intersection of AI, cloud, and enterprise communication. Attendees will gain a front-row view into how modern businesses can future-proof their communication stack, unlock real-time intelligence from every conversation, and build systems that think.