While we can confidently say that the bridge between a flourishing company and its customer base is healthy communication, the tools facilitating this communication are equally crucial to the cause. Companies run simultaneous campaigns for various processes such as nurturing inbound leads, generating new leads, market research, surveys & feedback to match the competition. Even agents go through a stringent process of manual dialing to achieve competitive targets, facing a waste of time and ending up at answering machines, disconnected calls, busy tones, dialing each number manually, and repeating a series of unproductive tasks. Cloud telephony services have simplified not only the communication process for both the customer and the company but also introduced the auto dialer solution, which enables a boost in the agent’s talk time proportionately per hour, reducing idle time and assisting in the commercial and operational improvement of your business.
It is imperative to recognize and implement an effective tool like an auto dialer for the out-and-out progression of your business. An auto dialer is software that can accelerate the manual dialing procedure by an individual agent, converting it to an automated practice of dialing phone numbers listed in the database, which is both faster and more precise. It eliminates call drops, misdialing, excessive call waiting time, etc., increasing the call-connect ratio by detecting voicalls, busy signals, and ‘do not disturb’ numbers that hinder customer reachability. It can also significantly increase agent efficiency by augmenting the agent talk time and reducing the average call handling time for an overall smooth call management system.
The best part of implementing the auto dialer is generating leads for your business. Lead generation can be decisive to a business since it can build your brand’s visibility, trust and credibility while driving traffic from high-quality potentials.
For a better comprehension of the notion, let’s check out a few of how an auto dialer service can prove to be the best software for creating new leads for your enterprise.
-
Categorizing Leads According to Responses
Your potential lead’s nature can directly impact your business’s growth and revenue prospects. Setting apart reliable leads from mediocre ones can assist in furthering follow-ups and investing resources in an adequate method. However, classifying the leads can be difficult before having a relevant conversation with them. Auto dialer software can provide you with the periphery of apprehending the position of the lead through its responsiveness. The automated calls made by the auto dialer determine which of the leads are responsive by picking up the calls and exhibiting their interest levels. The non-responsive leads can be easily established if they are not answering the calls or showing any interest even after multiple tries. This process makes it easier for the agents to either influence the good leads into sales conversions or move out the poor leads temporarily or sometimes even permanently.
-
Segregating DND Activated Numbers
The smart intelligence of an auto dialer qualifies it to differentiate between an actual human being & machines and filter out the ‘do-not-call’ (DNC) or ‘do-not-disturb’ (DND) numbers from other approachable contacts. This might save the company a substantial number of penalizations as the violation of calling DNC or DND-activated numbers can result in lawsuits and hefty penalties for the company. So, with the help of auto dialers, it’s easier to avoid contacting the people appearing in the DNC/DND listings and contemplating the rules.
Not just DNC/DND listings, but the auto dialer can also predict whether the call has been picked up by the answering machine or a real human being just by analyzing the opposite voice response. In case of a frequent encounter with an answering machine, the auto dialer updates the information on the database, enabling the agent to focus on responsive customers and saving call waiting for time and productivity of the agent.
-
Seamless Integration with CRM & Lead Management Tools
Most businesses utilize Customer Relationship Management (CRM) and/or the Lead Management Tool to improve the sales and marketing adaptability of the enterprise with the current market competition. Integrating these tools with the auto dialer can increase the chances of boosting lead generation and updating the customer data automatically without any reduction in the productivity of agents. Moreover, the integration of CRM software and lead management systems with auto dialers eliminates the risk of making errors and imports phone number files with minimum configurations.
-
Customized Geographical Filtering
If you aim to maximize your global reachability, then it becomes essential to contact leads at the proper time for their location. Cloud-based auto dialers offer customization that includes filtering leads based on their time zones and physical locations and other various options that reciprocate with your business requirements. This enhances the chances of call pickup to a double rate.
