Cloud Telephony Articles

In the current era of omnichannel information exchange, we have seen remarkable growth in customer service through social media or email communication and live agent channels used by the hotel industry to engage customers. However, people are still accustomed to...

Call tracking software has always played a crucial role in customer service in the healthcare industry. Google reports that over the phone, 56% of patients make appointments for medical care even after doing extensive research online. As it turns out, consumers prefer...

It's challenging for companies and organizations to become well-known among their intended audience in today's cutthroat marketplace. Outbound IVR service is some of customer service's most popular and well-known elements. Today, it can be difficult for new and...

The call forwarding feature can be a lifesaver for businesses. It allows you to route calls to the appropriate person or department, even when unavailable. The call forwarding service is a phone feature that allows users to forward incoming calls to another phone...