Cloud Telephony, also known as Cloud Calling or Hosted telephony, is a technology that shifts our phone systems to the Cloud. As the name suggests, it is a cloud-based technique that works on the internet connection. To start with Cloud Telephony, all you require is a computer and internet, and you do not need any infrastructure system or additional CAPEX, to begin with, Cloud Phone Systems. It can be a website or application-based service.
These days, there are several products available in the cloud telephony space which business uses to manage their calls, some of them are highlighted below –
- Distributed Call Centre – It’sIt’s a distributed network that manages all call centres from a single centralized spot, which is hosted on the Cloud.
- Bulk SMS – It allows organizations to send multiple text messages to various recipients at one go.
- Virtual Number – It is a 10-digit phone number. It’s mapped to multiple phone numbers in the background.
- Toll-free number – It’sIt’s a virtual number that allows your callers to call you free.
- Interactive Voice Response – Interactive Voice Response, also called IVR, interacts with the caller via DTMF, keypad tones, voice and transfer calls as per the caller requirement.
One of the significant prominent reasons for becoming this service popular is that a service provider handles all interactions among applications and services. Many big industries are opting for cloud communication as it is affordable, reliable, and scalable. A recent survey by a renowned consulting firm assumed cloud telephony business investment is the next big thing after CRM. This statement is enough to mark the future of cloud telephony services.
Its market is expected to spread at a high level in India as people are preferably started communicating over calls rather than drafting emails. Therefore, this technology became the first choice of small and start-up businesses to invest in. Along with that, some companies are already doing business in this field and expanding their businesses to remote areas without thinking about language and geographical constraints because cloud calling diverted regional calls to a regional language expert via filtering and flowing calls that can cater to customer’s queries more efficiently. Therefore, it offers a helping hand to the government by reducing communication costs for interacting in remote villages.
When traditional phones often face difficulty working properly, cloud telephony systems have no such issues to run in highly populated or remote areas.
Another reason behind the success of hosted technology is communication among devices, referred to as IoT, which became possible because of cloud telephony Services. Intelligent systems are being controlled with the help of mobile apps and get automated alerts to users for these devices. Products such as YOCC (your control centre) can own automation through missed calls, messages and phone calls. Suppose your car will alert you for its service renewal by the data analytics gathered from IoT.
Cloud telephony solutions have broken the blockade of space and time. With the boom of the BPO industries in India, anybody can now establish an office anywhere to manage the organization’s operations with cloud-enabled PBX businesses phone systems that help keep everyone connected. VoIP phones systems and Cloud hosting PBX IP phone systems help cut down the cost of communication without any physical hardware investment.