From the beginning of 2020, undoubtedly, the world has witnessed a massive juxtaposition in the business world. The outbreak of COVID-19 created a breakdown of industrialization, lots of business growth was bound to witness a massive shutdown, and the awareness extends its limit for survival in a disruptive world. From there, cloud telephony, cloud computing, IoT, and the cloud gravitate towards a new turnaround.
The crisis is always a catalyst!
The phase was started once at the beginning of the pandemic when AI rose to an extreme level. This was the Time frame when the healthcare industry was severely needing cloud, IoT, and especially AI for a pandemic to cross the boundary of the secret service. Not just in rural India; but to reach the hands of millions of people in the global village. AI was massively needed to collect patients’ databases to get the hand of treatment for each need, and the revolution of AI started at that time with so many other fields in a collective world. It comes to IoT with the hands of AI and automatically towards the cloud telephony for communication diversification. It was the best of times and the worst of times when tech support was only sustainable fashion towards not just healthcare, but rather e-commerce, education and entertainment, and every other sector.
This is how Cloud adopts every business journey and struggle!
In a true sense, many industries witness a massive roadblock due to pandemics, resulting in a severe loss of esteem; simultaneously, the world sees an outflow of change towards a plastic economy in a sustainable sense. It is a certain period of loss of esteem, and business starts to revolve its journey towards a world of uncertainty to certainty. Previously cloud with all its features or cloud clan like cloud telephony services in India, cloud computing was hugely limited towards software export industry; with the pandemic, it was spread like fire towards other industries from healthcare to pharmaceutical, from education to entertainment, from e-commerce to banking, and of course, a huge outburst towards MNCs which already added cloud telephony Services as a service before and pandemic afterwards.
The reason cloud telephony Services are added in business and industrialization is not to survive the global disruption period; instead, it is a liberal factor for an expanded market after the lockdown when the course of internationalization will restart or gearing up with a changing time again, the norms of international policies will take an adjustable way for market expansion. With the push button of industrialization, the cloud will remain a Business on Cloud. From customer-centric call center solutions to internal stakeholders’ vision, from product-centric to report driven, from diversification of inventory control, support, and management towards a diversified identity with its features, especially the IVR Software Services, cloud call center services with all its updated features; cloud is a future proof system for the growing market interface on ever-growing business vision, mission, and intelligence.
Streamlining the changing pulse of entire business communication in one dashboard!
The major reason is to adopt cloud telephony Services in every business sector; the cloud is for everyone. Please think of the entertainment sector when in Satyamev Jayate, one telephony line was connected towards 100 connections so that the silver screen could reach the queries of opinion from its followers in front of everyone within a single platform. Think of retail or e-commerce; logistics can’t be people or massive consumer-centric, not just in the domestic sphere but globally, without the help of IoT and cloud telephony Services. The foreign exchange on which the international economy is massively dependent is impossible to run its service towards countries for 24*7 hours without IoT or cloud with all its features; the presence of cloud is not underway in the healthcare industry to deduct its service for urbanization or privilege tagline, the industry of education adopts IoT in global shutdown period of classes, universities to hold its online facilities maintaining the 4 P’s benefit, and the product life cycle of cloud telephony Services will continue with a linear chain. Apart from retail, healthcare, banking, education, entertainment, call center solution and services, the cloud is ‘cloud on steroids’ now in the software export industry as a SAAS service that dreams of reaching the stratosphere level and beyond itself!
Service towards a step-to-step business evolution!
Whatsoever, the industry chain is continually moving beyond the world of business continuity, continuously pushing its focus point, deducting the linear model, the time is drastically changing, and cloud-as-a-service will escalate itself. The industry predicts the future of market expansion or downfall, but there is no ‘future’ in the industry dictionary. The time is always NOW! The cloud will continue its service as a service, with its typical IVRS, call tracking, call recording, and call analytics from million sources within a single dashboard to signify an ever-changing trend, to streamline the entire business communication in one dashboard, and to forecast the future direction. This is the ultimate specification of the business world; change is the only constant!
